Job Description
Siemens Digital Industries is a leading innovator in automation and digitalization. Our mission is to support customers in leveraging growth, profit opportunities and ecological footprint in the discrete and process industries. Our Digital Enterprise portfolio integrates virtual and real worlds – with a unique end-to-end portfolio and Digital Twins across the entire value chain. It focuses on the needs of specific verticals. We continually expand our Digital Enterprise portfolio to include ground breaking technologies and offer industry-specific end-to-end solutions for companies of all sizes.
Join our Digital Industries team as the Customer Care Support Intern and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Support the Customer Care Center's (CCC) team in Dubai by handling main IT tools monitoring, data entry, task creation and development of special portals.
ASSIST monitoring and KPIs for technical support tickets – escalate delayed cases as well as weekly reporting on open tickets
GSP Support – creation of GSP activities, monitor unassigned activities, GSP data quality monitoring, productivity reporting data exports
NPS data generation, filtration via CCC, and related phone calls
Monthly KPI reporting as well as SRR report preparation for HQ
Monitor customer portals for latest RFQs for spares e.g. PDO, QAPCO etc.
HQ request creation in CIGO, use of Spares on Web
Daily maximizer case monitoring – more info reminders, SSS/HQ reminders
Order tracking and expediting – monitor unbooked orders, trace and update orders till confirmation of delivery, post-delivery clarifications
Mall order routing, RPA order routing
Service mall rollout support – factor uploads in SAP, creation of customer and user accounts in mall
Track repair and the investigation status and flag delays.
Support with visa applications, gate passes, trainings
Job Requirements
University Student: Must study a degree in Electrical/Electronic engineering
Good communication skills
Job Details
Company: Siemens
Employment Type: Internship
Job Location: Dubai, United Arab Emirates
