• وظائف بنك القاهرة | Enterprise Applications Support Specialist

    وظائف بنك القاهرة | Enterprise Applications Support Specialist

    Location: Egypt
    Published:

    Job Description

    Banque du Caire - BDC is currently recruiting for the role of Enterprise Applications Support Specialist

    Handle all daily Enterprise applications services incidents and service requests within agreed SLAs and ensuring a high Service availability and act as an owner of BDC application services.


    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Manage and maintain all application services in order to provide reliable service according to the SLA.

    • End to end service ownership which will require interaction with business, infra, security and vendors.

    • Ensure monitoring is in place for all supported services.

    • Follow the ITIL process.

    • Ensure to meet high systems performance and availability for all the backend systems excluding planned outage.

    • Follow-up on the daily health checks and fix problems once they appear on a server.

    • Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA.

    • Clear notification for any production problems - IR report

    • Escalate and communicate raised issues to right support team.

    • Keep up to date with the new product versions and new releases.

    • Transfer the knowledge to the first line of support.

    • Transfer the knowledge to the new comers in the support team.

    • Ensure to use the preproduction environment for testing activities before launching a new service.

    • Ensure to maintain the preproduction environment similar to the production platform.

    • Managing any crisis related to the system

    • Follow the crisis management process


    Job Requirements

    • Minimum 2-4 years of professional IT work experience in IT application support.

    • Solid Linux / windows background

    • WebSphere / Tomcat administration

    • SQL knowledge

    • ITIL Foundation v3 Certificate is a must

    • ITIL Intermediate Certificate is a plus

    • Experience in Similar role i.e (Operation Handling)

    • Bachelor’s degree in computer science, Computer Engineering or Communication Engineering.

    Job Details

    Company: Banque du Caire - BDC

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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