Gulf Bank Careers, Kuwait | Customer Service Representative Job

Gulf Bank of Kuwait

Job Description

Gulf Bank of Kuwait is currently recruiting for the role of Customer Service Representative

The Customer Service Representative is a key role in Gulf Bank's strategic aim to become the most customer focused bank in the region. As a "brand ambassador" for the bank you will be instrumental in providing best-in-class customer service and transaction support to customers.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Banking Transactions:

• Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks

• Mail, Telex & ATM Cards:

• Receive returned cheques, new ATM cards etc. sort, make required entries and advise parties accordingly

• Communication:

• Send, receive and file telex confirmations and ensure transfers are properly processed

• Customers Enquiries:

• Respond to all customer enquiries and requirements in a proactive and professional manner

• Customer service:

• Deliver high quality customer service and exceed satisfaction goals with every customer contact

• Customer Records:

• Create, update and maintain relevant customer records ensuring that data is recorded appropriately

• Corporate Governance & Compliance: Work fully within:

• risk policies and procedures.

• all compliance regulations

Job Requirements

• _Bachelor as degree / Equivalent Qualification_

• Knowledge of Consumer Banking Products & Services (training provided)

• Good understanding of customer needs

• 0 - 2 years experience in a customer facing role

• Excellent Communication Skills

• Bilingual in Arabic and English

• Computer literacy (MS Office & BEAM)

• Project Management

• Risk Management

Job Details

Company: Gulf Bank of Kuwait

Employment Type: Full-time

Job Location: Kuwait

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Relevant Links:

• Banking jobs in KWT
• Customer Service
• Gulf Bank careers
• jobs in Al Asimah
• jobs in Kuwait
• Retail Banking
• Risk Management
• transaction services

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