Job Description
Gulf Bank of Kuwait is currently recruiting for the role of Customer Service Representative
The Customer Service Representative is a key role in Gulf Bank's strategic aim to become the most customer focused bank in the region. As a "brand ambassador" for the bank you will be instrumental in providing best-in-class customer service and transaction support to customers.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Banking Transactions:
Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
Mail, Telex & ATM Cards:
Receive returned cheques, new ATM cards etc. sort, make required entries and advise parties accordingly
Communication:
Send, receive and file telex confirmations and ensure transfers are properly processed
Customers Enquiries:
Respond to all customer enquiries and requirements in a proactive and professional manner
Customer service:
Deliver high quality customer service and exceed satisfaction goals with every customer contact
Customer Records:
Create, update and maintain relevant customer records ensuring that data is recorded appropriately
Corporate Governance & Compliance: Work fully within:
risk policies and procedures.
all compliance regulations
Job Requirements
_Bachelor as degree / Equivalent Qualification_
Knowledge of Consumer Banking Products & Services (training provided)
Good understanding of customer needs
0 - 2 years experience in a customer facing role
Excellent Communication Skills
Bilingual in Arabic and English
Computer literacy (MS Office & BEAM)
Project Management
Risk Management
