• Gulf Bank Careers, Kuwait | Customer Service Representative Job

    Gulf Bank Careers, Kuwait | Customer Service Representative Job


    Job Description

    Gulf Bank of Kuwait is currently recruiting for the role of Customer Service Representative

    The Customer Service Representative is a key role in Gulf Bank's strategic aim to become the most customer focused bank in the region. As a "brand ambassador" for the bank you will be instrumental in providing best-in-class customer service and transaction support to customers.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Banking Transactions:

    • Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks

    • Mail, Telex & ATM Cards:

    • Receive returned cheques, new ATM cards etc. sort, make required entries and advise parties accordingly

    • Communication:

    • Send, receive and file telex confirmations and ensure transfers are properly processed

    • Customers Enquiries:

    • Respond to all customer enquiries and requirements in a proactive and professional manner

    • Customer service:

    • Deliver high quality customer service and exceed satisfaction goals with every customer contact

    • Customer Records:

    • Create, update and maintain relevant customer records ensuring that data is recorded appropriately

    • Corporate Governance & Compliance: Work fully within:

    • risk policies and procedures.

    • all compliance regulations

    Job Requirements

    • _Bachelor as degree / Equivalent Qualification_

    • Knowledge of Consumer Banking Products & Services (training provided)

    • Good understanding of customer needs

    • 0 - 2 years experience in a customer facing role

    • Excellent Communication Skills

    • Bilingual in Arabic and English

    • Computer literacy (MS Office & BEAM)

    • Project Management

    • Risk Management

    Job Details

    Company: Gulf Bank of Kuwait

    Employment Type: Full-time

    Job Location: Kuwait