• Hilton internship in Dubai | Front Office Intern

    Hilton internship in Dubai | Front Office Intern

    Location: United Arab Emirates
    Published:

    Job Description

    A Front Office Intern assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • As Front Office Intern, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.

    • Ensure accurate and efficient running of reception including check in/out procedures

    • Respond to Guest queries in a timely and efficient manner

    • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments

    • Demonstrate a high level of customer service at all times

    • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

    • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

    • Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

    • Answer switchboard calls, as required

    • Ensure all Guest deliveries and messages are received effectively and efficiently

    • Act in accordance with fire, health and safety regulations and follow the correct procedures when required

    • Act in accordance with policies and procedures when working with front of house equipment and property management systems

    • Attend appropriate training courses, when required

    • Follow and adhere to company brand standards

    • Assist other departments wherever necessary and maintain good working relationships with Team Members

    • Work with your Manager to identify a specific project to complete during your internship placement


    Job Requirements

    • Previous experience in a customer-focused industry

    • Positive attitude and good communication skills

    • Commitment to delivering a high level of customer service

    • Excellent grooming standards

    • Ability to work on your own and as part of a team

    • Competent level of IT proficiency

    • Preferred Qualifications

    • Previous experience in cash handling

    Job Details

    Company: Hilton

    Employment Type: Internship

    Job Location: Dubai, United Arab Emirates

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