Job Description
HSBC is currently recruiting for the role of UAE Cash and Cheque Officer
Duties and Responsibilities
Your main responsibilities in this role include the following:
The (CSE) Clearing Officer position has been formally structured to improve controls culture within the Centralized Clearing Centre. He/She will be responsible for Processing/Verifying the Outward/Inward Clearing Cheques in the Central Clearing Operations located at the Centralized Clearing Centre.
Basic Job functions include Processing/verification of Outward/House Cheques deposited through Cheque Deposit Machines / branches and verification of Inward cheques received from other banks. And perform CDM release and related activities.
Exceed service target.
Meeting the PLA, no hold over and breaches.
Measured through ETCS. Meet quality targets
Drive a culture of coaching and mentoring to enhance customer experience in all processes
Support customer service initiatives
Reduce customer complaints
Job Requirements
Processing tasks are carefully prioritized, processed & completed in accordance with procedures, work arrival pattern and volumes.
Effectively perform the Clearing functions including Data correction of Outward Clearing, House Cheques & verification of Outward/Inward Clearing Cheques and House cheques.
Perform the CDM release related activities in effective manner and ensure that cheques are submitted without any impact to business.
Common frauds/errors/irregular transactions are identified and appropriate action is taken in accordance with procedures.
Share knowledge and experience effectively with colleagues by providing assistance in referred / technical issues in a constructive manner.
Maximize productivity and high quality.
Ensure general issues/problems are effectively investigated, resolved or are appropriately referred with recommendations and that housekeeping routines are completed in accordance with procedures.
Provide a high quality service to internal customers in a professional and timely manner.
Learning & Growth
Employee Engagement
Teamwork
