• HSBC Egypt Jobs | Processor Account Serving & Maintenance Court Orders

    HSBC Egypt Jobs | Processor Account Serving & Maintenance Court Orders

    Location: Egypt

    Job Description

    HSBC is currently recruiting for the role of Processor Account Serving & Maintenance Court Orders

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • To continuously provide high quality processing services to achieve maximum customer satisfaction within the specified Service Level Agreements.

    • Continuously enhancing process and proactively bringing new innovation ideas

    • Ensure completion of processing tasks in accordance with established procedures and standards.

    • Demonstrates ways to improve customer service, increase productivity and accuracy.

    • Work well independently; complete assigned tasks within the established timeframe, complete regular assignments without reminders or additional requests.

    • Demonstration of team-work through processing requirement and participation in meetings, activities which promotes team spirit.

    • Adherence to Group core standards, compliance, regulatory, internal security and process standards at all times.

    • To be aware of the operational risk that associated with the role, and to ensure that all actions during the employment with HSBC take account of the likelihood of operational risk occurring

    • To have a tight control on operational losses, potential fraud through strong internal audit and staff feedback mechanisms

    • Work is processed/completed within agreed timescales in accordance with procedures

    • Process productivity and quality targets are achieved. Issues/problems are fully resolved or escalated. Appropriate action is taken to prevent recurrence

    • Procedural changes/new initiatives are fully familiarized and implemented. Consistently maintain a high level of customer service by achieving established Performance Level Agreement

    • Consistently update and improve procedures relating to overall day to day processing.

    • Maintain equipment, systems and general work environment in good condition and ensure that issues/problems are escalated immediately to Assistant Manager

    • Provide service excellence and quality driven to ensure customer satisfaction

    • Participation in customer centric quality campaigns/initiatives to increase quality awareness and customer centered.

    • Awareness of individual/department performance targets and achievements

    • Self-development through soft skill training, personal development plans, cross training into other queues and performance management reviews

    • Maintain HSBC internal control standards, and be aware of the need to implement compliance policies and of operational risk scenarios associated with your role.

    Job Requirements

    • Ability to understand written English & Arabic language

    • Ability to understand and interpret numeric data

    • Flexibility to work shifts

    • Attention to details

    • Basic computer knowledge

    • Ability to maintain focus while working with voluminous data

    • Ability to multi task

    • Committed to equal employment opportunities

    • Ability to build rapport with people

    • Preferred qualifications

    • Previous experience with Back office is preferred

    • Familiar with Legal terms in Arabic language

    • Handling extra tasks along with day to day normal work

    • Legal background as position will be dealing with regulatory authoritie.

    Job Details

    Company: HSBC

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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