Job Description
Gulf Bank of Kuwait is currently recruiting for the role of Officer, Consumer Operations Support
Carry out smooth processing of account opening applications for Direct Sales/Al-Amil/new GB staff, in addition to payments of Auto Loans and Buyout Loans sold by the Direct Sales Team, adopting best operational practices/processes for delivering timely results, and reports.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Account Opening
Accurate data entry while opening all types of accounts for Direct Sales, in addition to Al-Amil accounts and GB new recruits accounts received from HR, ensuring checking documents for validity and AML compliance, within the agreed SLAs.
Filing documents.
Transfer of funds for new Dana accounts during campaigns.
DS Operations –Auto Loan
Check Loan documents and approve on system
Setting holds on accounts for Auto loans amount
Transfer of funds to Car Dealers for the processing of car delivery
DS Operations –Buyout Loan loans
Check the loan documents and information on email
Coordination with CRC to remove the held loan amounts
Transfer of funds from customer account to Local Banks for the settlement of the buyout loan.
DS Operations – Min. Of Justice Transfers
Check the documents received from Legal to transfer the requested amount to Central Bank of Kuwait in favor of Ministry of Justices Account.
Remove the holds set by Legal Department
Transfer the held amounts from customer account to MOJ account with CBK.
Send the advices to Legal Dept.
Job Requirements
Diploma/Degree in commerce
Good knowledge in back office operations, policies & procedures related to account opening and Auto loans
Minimum 1year in Branch Operations
Good communication skills in English/Arabic (spoken & written)
Delivery oriented & time management skills
Analytical thinking and problem solver
Should have flair for back office operations and organized thought process
Proficient in handling systems
Proactive in query resolution
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