Job Description
HSBC is currently recruiting for the role of SMEs Channel Acquisition Manager
The jobholder is expected to deliver a professional relationship management service to customers, prospective customers and professionals in order to maximize contribution towards the SME Segment Regulatory target. The role holder’s portfolio will consist of relationships in SME and the role will involve managing all aspects of the relationship including the inherent credit and operational risks. The jobholder will be responsible for establishing a strong, visible profile within the business area and focusing on the delivery of the bank’s capabilities within SME.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Act as Relationship Manager by offering value-added advice and guidance to customers and placing their needs at the forefront of all that we do, setting world class standards Grow sustainable revenues from existing customer portfolio & through targeted acquisition of quality new borrowing SME customers
Structure credit facilities to ensure optimum balance between customer and HSBC interests within the bounds of prudent banking
Proactively develop effective strategies to manage relationships, both existing and new, by anticipating customer needs and providing superior quality services resulting in increased wallet share.
Keep up-to-date on knowledge of HSBC’s international and domestic strategy, capabilities and policies.
Keep abreast of external factors influencing international and domestic business e.g. economic, cultural, geographical, procedural and regulatory requirements.
Align to MTO and Area Operating Targets defined by the Group (Revenue, RoRWA etc.)
Increase profitability, relationship depth while minimizing risk.
Generate cross country referrals facilitated via Global Links and local or overseas IBC, whichever appropriate.
Work with product partners (such as GLCM, GTRF, Insurance) to assess needs of international and domestic customers and offer appropriate solutions.
Build a network of business introducers in the local professional and business community
Job Requirements
Minimum 2 years of relevant experience.
Knowledge of the HSBC’s SME and Business Banking products and services.
Proven ability in identifying and meeting customer needs through a broad range of products and services.
Credit Certificate (Credit Course/ Credit Diploma/ CFA) is required
Proven analytical ability, with experience of credit or relationship management within the BB sector.
Proven level of business acumen and commercial awareness including economic, cultural, procedural and regulatory issues.
Broad knowledge of HSBC’s Group capabilities and CMB’s proposition and product capabilities.
Good understanding of the local and international ‘Commercial’ environment, with a passion for understanding a broad range of industries and businesses and a determination to keep this knowledge updated.
Proven ability to innovate and deliver creative and flexible customer solutions.
Ability to differentiate from the competition through the delivery of a responsive and proactive relationship management service and to engage with clients at both a strategic and transactional level.
Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues.
Ability to effectively plan and organise, with tenacity to drive through results.
Entrepreneurial and innovative with a flair for solving problems.
Excellent communication skills, including written, verbal, and the ability to deliver compelling presentations.
