• وظائف بنك المشرق - مصر | Collection Officer

    وظائف بنك المشرق - مصر | Collection Officer

    Location: Egypt
    Published:

    Job Description

    Mashreq Bank is currently recruiting for the role of Collection Officer

    Work a queue/pool of delinquent accounts to collect arrears to bring customers account up-to-date or within agreed terms of borrowing using different collection tools. (Telephone, letters, email, fax, legal process etc).


    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Work a queue of delinquent accounts

    • The job involves tele-calling for most part of the day- approximately 100-150 calls on a daily basis.

    • Work is done on an automated collection system- Finn1 which is a web based system.

    • Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required.

    • Follow up promises to ensure payments are received

    • Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.

    • Develop an assertive approach to resolve customer queries

    • Propose settlement negotiations to recover delinquent balances (these accounts should be seriously delinquent)

    • Updating latest contact details of customer in Finn1 and raise regular maintenance to facilitate customer requirements (billing changes, SI changes, reversals etc)

    • To attend the team meeting and regularly highlight problems with solutions encountered during routine collections.

    • Route difficult/complex cases to the Team Leader.

    • Achieve the performance targets that has been communicated by the TL

    • Work on reports and debits account as and when required.


    Job Requirements

    • Minimum Graduate

    • Product Knowledge

    • Excellent verbal and written communication skills

    • Assertiveness

    • All collectors will undergo training prior to joining the production floor- which will cover negotiation, Finn1 etc.

    Job Details

    Company: Mashreq Bank

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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