• وظائف بنك قطر الوطني الأهلي - مصر | ممثل خدمة عملاء QNB Careers

    وظائف بنك قطر الوطني الأهلي - مصر | ممثل خدمة عملاء QNB Careers

    Location: Egypt
    Published:

    Job Description

    QNB Alahli is currently recruiting for the role of Customer Service Representatives

    Act as a primary contact point for QNBAA clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.

    Job Location: All Cities in Egypt

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Handle all customer inquiries & requests.

    • Identify and escalate issues to Team Leader.

    • Provide product and service information to clients. Cross sell products and services to clients & non- clients according to Contact Center processes.

    • Document all call information on the relevant systems.

    • Send all customer inquiries, requests, appointments, & referrals to the network & related head office departments.

    • Determine customers’ needs and achieve customer satisfaction.

    • Answer & process clients’ inquiries, requests & complaints received according to Contact Center processes

    • Suggest ideas to enhance the service level offered to the clients.

    • Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc….).

    • Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible

    • Adhere to QNB ALAHLI policies & procedures in order to guarantee that QNB ALAHLI business is conducted in compliance with Local Laws, Internal Rules & Regulations, as well as, International Standards.


    Job Requirements

    • Bachelor’s Degree in marketing, Business Administration or Commerce

    • 0-2 years of experience in the related field

    • Handling Skills and Customer Oriented Attitude

    • Excellent Interpersonal & selling skills

    • High communication skills, especially verbal

    • Ability to work under pressure & shifts basis

    • Good knowledge of computer and telephony Environment Fluency in Arabic and English written/spoken

    Job Details

    Company: QNB Alahli

    Employment Type: Full-time

    Job Location: Egypt

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