• HSBC Bank Careers | Teller Officer

    HSBC Bank Careers | Teller Officer

    Location: Egypt

    Job Description

    HSBC Bank in Egypt is looking for a Teller Officer to provide a high quality, customer driven service by pro-actively identifying and addressing customer needs in order to assist HSBC Bank in the achievement of its plan.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Providing a personalized, friendly and efficient cashiering service

    • Provide exceptional, efficient counter service for all customer segments, Retail Banking and Wealth Management (RBWM), Premier and Corporate

    • Pro-actively encouraging new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet, Banking/self-service equipment for routine queries/transactions

    • Making effective customer contact to identify and address customer needs by actively promoting relevant bank solutions, referring on as appropriate

    • Updating customer profile screens with details of customer contact

    • Work closely with sales floor team to make effective referrals

    • Complete declarations forms properly and obtain clear and meaningful explanations on the source of funds

    • Be alert to customers who frequently visit the Bank to execute small transactions and advise his/her supervisor

    • Comply with policy and regulations to get satisfactory audit report with nil repeated recommendations

    • Abide by Group and Local procedures; Know Your Customer (KYC) requirements; Money laundering deterrence and audit recommendations

    Job Requirements

    • Knowledge of cashiering procedures and regulations

    • Ability to complete all levels of transactions for all segments of customers

    • Knowledge of core products, account opening systems and Customer Relationship Management system

    • Knowledge of all branch operational procedures

    • Money Laundering Awareness Certificate held

    • Knowledge of Financial Services Act (FSA) and Consumer Credit Act (CCA) implications

    • Understanding of scored lending

    Job Specific Skills

    • Strong interpersonal and empathy skills

    • Good decision making skills and proven ability to deliver accuracy and efficiency

    Job Details

    Company/Organization: HSBC Bank Egypt

    Vacancy Type: Full-time Job

    Job Functions: Operations

    Job Location: Cairo, Egypt

    Application Deadline: 21 October 2018


    Apply on HSBC website