Job Description
HSBC Bank in Egypt is currently recruiting for a Sales and Service Officer
This role is a customer facing role with personal banking customers who make a significant contribution to the HSBC Retail Banking Wealth Management (RBWM) business.
Completion of full reviews to establish and address personal banking customers immediate and future financial requirements as the primary contact with those customers. Responding to a combination of ‘walk in’ customers and creating opportunities from centrally created contact lists are main sources of the job holder’s activity.
The job holder will need to understand and deliver the standards of service quality required, maintaining published Service Level Agreements.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Understanding and meeting customer needs, maximizing the opportunities for HSBC to achieve the RBWM plan/metrics
Leading the Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximizing all available resources.
Compliance with the relevant Group standards and the Regulatory organization as applied to the implementation of the RBWM strategy in their country
Whilst the job holder does not have a direct portfolio of customers, they are responsible for generating leads and sales from the Personal Banking proposition and making referrals to Wealth
The job holder will hold Lending Approval authorities appropriate to their role.
The job holder operates within the approved operating and strategic plan process to develop the RBWM business.
Job Requirements
Proven ability in customer relationship management
Ability to analyze financial priorities and influence customers to take appropriate action to meet their needs
understanding of Credit Policies and Lending Guidelines.
An broad knowledge of financial planning and defining customer needs
A full understanding of referral processes
An understanding of the Premier, Advance and Personal Banking Propositions
Job Specific Skills
Excellent relationship skills
Customer driven with a strong focus on quality of service
Proven ability in making lending decisions in accordance with bank policy and guidelines
A clear understanding of how value is created within the Premium segment, both for customers and the bank
The jobholder forms an integral part of the branch and wider HSBC management team. The jobholder is expected to identify opportunities in day to day activities that contribute to the success of colleagues.
Job Details
Company/Organization: HSBC Bank
Employment Type: Full-time
Job Location: Cairo, Egypt
Application Deadline: 18 April 2019
