• HSBC Bank Careers | Customer Service Executive

    HSBC Bank Careers | Customer Service Executive

    Location: Egypt

    Job Description

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Meet targets on productivity and accuracy as per the targets and metrics defined for the process.

    • Instructions/requests to be correctly interpreted understood and implemented.

    • Ensure that the process related procedures are implemented as per the process manuals.

    • Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.

    • Agreed volume of work is handled contributing to the achievement of the unit/department/centre performance target.

    • Identify and escalate potential showstoppers

    • Contribute to the creation of a supportive work environment driven by people centric values

    • Build professional relationships with colleagues in other areas

    • Ensure that each work is completed in accordance with established procedures and standards.

    • Ensure that the customer issues / problems are effectively investigated and resolved.

    • Acquire and update knowledge on procedures related to the process assigned to.

    • Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.

    • All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner.

    Job Requirements

    • Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.

    • Work experience is essential

    • Ability to speak and understand English/French fluently, write business letters and reports.

    • Ability to learn quickly and transfer knowledge appropriately.

    • Ability to understand and interpret numeric data.

    • Minimum, basic computer knowledge.

    • Flexibility to work shifts.

    • Ability to build rapport with and relate to a wide range of people.

    • Ability to maintain focus while working with voluminous data.

    • Ability to multi task.

    Job Details

    Company: HSBC

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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