• CIB Bank Careers | Call Center Operations Agent

    CIB Bank Careers | Call Center Operations Agent

    Location: Giza Governorate, Egypt
    Published:

    Job Description

    the Commercial International Bank - CIB Egypt is currently seeking a Call Center Operations Agent- Outsource who will be responsible for handling inbound/outbound calls professionally in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to callers

    Duties and Responsibilities

    • Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns.

    • Responsible for handling inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.

    • Responsible for posting contents on CIB official social media platforms in a specific timings & within the agreed quality levels.

    • Apply appropriate actions to effectively control a telephone call/social media interaction that improve the call average handling time/ interactions average response time.

    • Handle complaints with concerned branches until full settlement and report to be submitted to supervisor.

    • Liaise with other departments to ensure proper closure of pending customers inquires/requests. Ensure high service quality during inbound/outbound calls/social media interactions, and handle customer’s complaints according to the call center approved standards.

    • Achieve cross-selling set targets on monthly basis, and contribute in achievement of the call center target.

    • Participate in responding to the audit report by providing the needed documentation.

    • Assist in fulfilling the targeted profitability with regular assessment to improve any deficiency.

    • Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.

    • File carefully the department copies to maintain proper and efficient archiving


    Job Requirements

    • Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.

    • No minimum years of experience required.

    Job Specific Skills

    • Excellent command of English language beside Arabic.

    • Fast typewriting in English language beside Arabic to join social media team.

    • Must be adept in use of basic software such as MS Office, Internet, e-mail and Access.

    • Reliable, energetic and cooperative.

    • Excellent communication skills.

    Job Details

    Company/Organization: Commercial International Bank - CIB Egypt

    Vacancy Type: Full-time Job

    Vacancy Category: Customer Service

    Job Locations: Smart Village, 6th of October, Giza, Egypt

    Application Deadline: N/A

    APPLY HERE

    Apply on CIB website

    Have questions?

    Join us @24Seven Jobtalk and get answers on any topic

    Leave Feedback