Job Description
The CIB Egypt is currently recruiting for the role of Customer Relationship Representative
Handle the branch lobby traffic, direct customers and commit to the service standards set for the bank, will also be responsible for referring products to customers and direct them for usage of alternate channels either electronic or responsible area.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Ensure that all customer interaction begins with the standard service greeting to maintain service quality standard and provide daily service indicator report, also obtain a satisfaction confirmation and customers' suggestions for better service before leaving the branch.
Refer products based on customer potential when possible and maintain good relation with customers while working on increasing the customers' base through getting NTB referrals from the walk in customers.
Direct customers to alternative channels to reduce customer load in branches and improve the customer journey perception about different channels of service.
Contribute in updating “KYC” documents, through referring customers with outdated information to the concerned party
Managing the queuing system by understanding and resolving customers inquiries and requests to achieve customer satisfaction
Responsible for campaign effectiveness survey with customers to measure customer satisfaction.
Marketing
Ensure that all marketing materials are well presented and promotion materials are removed once promotion is over upon receiving notification from marketing department to assure customers are getting updated info to maintain the branch ambiance
Job Requirements
Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.
Minimum 1 year of relevant experience.
Presentable and well groomed
excellent communication skills
Knowledge of all retail banking products and services.
Knowledge of all banking instruments (Withdrawal slips, Deposit slips, cheques, etc...) used in the branch.
Basic Knowledge of Know your customer-KYC, Anti Money Laundry -AML and compliance requirements
Knowledge of Quality Service
Good command of English Language, extra language is an advantage.
Basic computer skills
Job Details
Company: Commercial International Bank - CIB
Employment Type: Full-time
Job Location: Alexandria, Egypt
