Job Description
You will be responsible for meeting the daily service repair and maintenance of the Life Care Solutions (LCS) and the Diagnostics (DGS) equipment and driving customer satisfaction through Service Excellence.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
Complete Preventative Maintenance and Field Modification Instructions.
Order and managing repair parts cycle times.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Maintain tools and test equipment properly and ensuring they are calibrated.
Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.
Manage vendors’ service delivery processes in compliance with GE Healthcare policies.
Utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
Identify Sales opportunities and communicate to account team. Assists in Account Sales visits.
Work as a member of the local team to provide efficient service delivery to all accounts within assigned area.
Job Requirements
Bachelor's Degree -Biomedical, Electronic, Mechanical
Technical and analytical skills.
At least 1 years Field Services experience.
Comprehensive knowledge the LCS and DGS modalities
Proficiency in English.
Ability to work independently.
High work standards and quality.
Ability to take initiative and motivated.
Plans and organizes work effectively.
Strong communications-, listening- and interpersonal skills.
Good Customer skills; deals tactfully and effectively with differences of opinion.
Job Details
Company: GE
Employment Type: Internship
Job Location: Cairo, Egypt
