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| Orange |
Job Description
Duties and Responsibilities
Your main responsibilities in this role include the following:
Provide technical point of contact for customers’ incidents.
Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
Perform and own technical management escalations in line with company procedure and case excellence policy.
Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative
Job Requirements
Excellent customer service skills
Interpersonal and communication skills.
Time management.
Ability to work under pressure and deal with multiple tasks.
Problem solving skills.
Language skills French and english
Job Details
Vacancy Type: Full-time Job
Job Functions: Engineering/Information Technology
Job Location: CityStars, Cairo, Egypt
Application Deadline: 24 September 2018
Apply on Orange website
