• e-Finance Careers | Desktop Support Engineer

    e-Finance Careers | Desktop Support Engineer

    Location: Smart Village, Egypt

    Job Description

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Provide users with the right solution and highlight the products’ benefits.

    • Adhere to the SLA between first line of support team and customer.

    • Adhere to the SLA between Help desk Support team and the first line of support.

    • Help end-users in the setup Microsoft and CISCO products in response to the trouble tickets assigned by the first.

    • Escalate and communicate user’s problems to the 3rd line of support.

    • Contribute in the testing and training of the new products and patching level in order to support them.

    • Train the first line of support team on the new products to the extent that helps them delivers their role as a first line of support.

    • Prepare hardware and software inventory and update our inventory sheet.

    • Install, Build, Deploy virtual images and physical PCs (HW /SW).

    • Troubleshooting basic network (WiFi, DHCP, DNS and Active Directory).

    • Upgrade, Configure workstations and peripheral components.

    • Data-center activities (Blade & Rack Mounted servers).

    • Identify, research, and resolve hardware, software problems.

    • Basic Windows scripting ability.

    • Performs other related duties and assignments as assigned by supervisors.

    • Ensure all policies and procedures are adhered.

    • Deploy software packages using Microsoft SCCM.

    • Follow up Microsoft SCOM Alerts.

    Job Requirements

    • Bachelor’s degree in Computer Science, Computer Engineering and other related degree.

    • MCSA knowledge.

    • General applications operational skills (troubleshooting, scripting) is mandatory.

    • Interpersonal organization.

    • Dedication, sense of ownership.

    • Ability to work in teams.

    • Excellent oral and written communication skills.

    • Must be team oriented.

    • Must have technical support experience via the phone and via direct customer facing.

    • Must have systems support experience, preferably in a large production environment

    • Experience in working with professionals from other cultures

    • Ability to work in shift basis

    • The ability to work under stress and meet deadlines.

    • Possible travel to job sites to provide hands-on assistance with installation, training or service.

    • Occasional weekend duties, such as providing on-call or remote weekend help-desk support.

    Job Details

    Company/Organization: e-Finance Egypt

    Vacancy Type: Full-time Job

    Job Functions: Information Technology/Engineering

    Job Location: Smart Village, Egypt

    Application Deadline: N/A


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