Job Description
ALEXBANK is currently recruiting for the role of Sr. Loyalty, Partnering & Activation Officer
Duties and Responsibilities
Your main responsibilities in this role include the following:
Manage our relationship with our partners across all (Retail, Fashion, Tourism and Grocery categories across all regions in Egypt).
Identify potential partnerships with merchants in-line with ALEXBANK loyalty strategy and pillars.
Develop necessary Point of Sales Materials /branding initiatives to maximize our visibility at partners stores
Monitor and evaluate loyalty partner/agency roll out plans through mystery shopping visits and recommendation of improvements as needed.
Deliver post campaign reports and provide strategic analysis on campaign performance (redemption rates, trends, penetration amongst key markets etc…)
Troubleshoot customer redemption issues / complaints and provide swift resolution.
Participate in the development of the customer Loyalty Experience and ensure application of best practice methodologies in line with ALEXBANK’s loyalty strategy.
Job Requirements
Good communication skills.
High analytical skills.
Good presentation skills.
Strong Negotiation skills.
Ability to work under stress.
Good with numbers and ability to create or work with matrices.
Basic financial understanding is a must (basic P&L, ability to calculate marketing ROI and manage campaign investments vs. returns…).
Mobility across all regions in Egypt
