Job Description
Ericsson Egypt is looking for a Second Level Operations Specialist who will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations.
This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Drive Customer Service Requests and be a key player in Customer emergency handling.
Maintain high level of technical knowledge by continuous learning through courses, testing and different activities.
Support key customer introducing new releases and features in their markets both remotely and on site.
Job Requirements
BSc level in a technical discipline (Computer Science, Engineering)
5-7 years of experience in 2nd Level operations.
Proficient in both oral and written English.
Strong technical background on IP network solutions.
Excellent troubleshooting skills.
Desired Skills
Microwave technology competence.
Knowledge of Ericsson MINI-LINK TN, CN, PT, 6600 series and E-band.
Knowledge of Ericsson Broadband management systems SO EM, IPTNMS-C and IPTNMS-P.
Experience in Customer Support.
Additional Requirements
You get satisfaction by helping others, fixing problems and provide top level support.
You have a passion for troubleshooting, finding the root cause and solution to complex technical problems.
You enjoy being the key technical person that many depend on to fix urgent customer problems.
You want to always make a difference for our customers.
You like to be in a dynamic work context and have high stress tolerance.
Job Details
Company/Organization: Ericsson Egypt
Vacancy Type: Full-time Job
Job Functions: Engineering/Information Technology
Job Location: Cairo, Egypt
Application Deadline: N/A
Easy apply using Linkedin
