Job Description
Etisalat Misr is currently seeking a talented Enterprise Technical Support Engineer who will be responsible for the following tasks
Job based in Alexandria, Egypt
Duties and Responsibilities
Your main responsibilities in this role include the following:
Receiving customer complaint via Mail and call.
Making first troubleshooting on customer connection.
Solving customer Trouble Tickets as FCR.
Escalating Trouble Tickets which not solved as FCR to concerned team.
Following and escalating in the delayed and breached Trouble Tickets.
Periodic meeting to visit VIP customers to discuss and solve any problems.
Generating periodic reports for customers.
Working to escalate the repeated problems to finalize it permanently.
Following and finalizing KA customers problems.
Job Details
Company/Organization: Etisalat Misr
Vacancy Type: Full-time Job
Job Functions: Information Technology
Job Location: Alexandria, Egypt
Application Deadline: unknown
Apply on Etisalat website
