• Etisalat Misr Careers | Enterprise Technical Support Engineer

    Etisalat Misr Careers | Enterprise Technical Support Engineer

    Location: Alexandria, Egypt

    Job Description

    Etisalat Misr is currently seeking a talented Enterprise Technical Support Engineer who will be responsible for the following tasks

    Job based in Alexandria, Egypt

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Receiving customer complaint via Mail and call.

    • Making first troubleshooting on customer connection.

    • Solving customer Trouble Tickets as FCR.

    • Escalating Trouble Tickets which not solved as FCR to concerned team.

    • Following and escalating in the delayed and breached Trouble Tickets.

    • Periodic meeting to visit VIP customers to discuss and solve any problems.

    • Generating periodic reports for customers.

    • Working to escalate the repeated problems to finalize it permanently.

    • Following and finalizing KA customers problems.

    Job Details

    Company/Organization: Etisalat Misr

    Vacancy Type: Full-time Job

    Job Functions: Information Technology

    Job Location: Alexandria, Egypt

    Application Deadline: unknown


    Apply on Etisalat website