Job Description
Nile Air Egypt is currently looking for a Customer Experience Agent who will be responsible for the following tasks
Duties and Responsibilities
Your main responsibilities in this role include the following:
Services passenger phone calls and answers travel-related inquiries.
Books airline tickets for our passengers.
Provides guidance through the appropriate airline procedures.
Utilizes scripts/standard workflow processes.
Communicates travel itineraries, fare rules/regulations, confirmation numbers, cancellation policies and information, upgrades, seating confirmation, and industry updates via phone, e-mail, Live Chat and Social Media to our passengers.
Resolves and documents all complaints through our complaint management system.
Tracks and follows up on all pending requests and complaints to ensure all promised timelines are met.
Communicates relevant updates and escalations to the designated Team Leader and team members.
Attends ongoing training to enhance knowledge, skills, and abilities when required as scheduled.
Performs special assignments as directed by management.
Attends department meetings to discuss updates, industry changes, policies, client specific information, process improvements, challenges and best practices.
Job Details
Company/Organization: Nile Air Egypt
Vacancy Type: Full-time Job
Job Functions: Customer service
Job Location: Cairo, Egypt
Application Deadline: N/A
Apply on Nile Air website
