• Nile Air Careers | Customer Experience Agent وظائف النيل للطيران

    Nile Air Careers | Customer Experience Agent وظائف النيل للطيران

    Location: Cairo, Egypt

    Job Description

    Nile Air Egypt is currently looking for a Customer Experience Agent who will be responsible for the following tasks

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Services passenger phone calls and answers travel-related inquiries.

    • Books airline tickets for our passengers.

    • Provides guidance through the appropriate airline procedures.

    • Utilizes scripts/standard workflow processes.

    • Communicates travel itineraries, fare rules/regulations, confirmation numbers, cancellation policies and information, upgrades, seating confirmation, and industry updates via phone, e-mail, Live Chat and Social Media to our passengers.

    • Resolves and documents all complaints through our complaint management system.

    • Tracks and follows up on all pending requests and complaints to ensure all promised timelines are met.

    • Communicates relevant updates and escalations to the designated Team Leader and team members.

    • Attends ongoing training to enhance knowledge, skills, and abilities when required as scheduled.

    • Performs special assignments as directed by management.

    • Attends department meetings to discuss updates, industry changes, policies, client specific information, process improvements, challenges and best practices.

    Job Details

    Company/Organization: Nile Air Egypt

    Vacancy Type: Full-time Job

    Job Functions: Customer service

    Job Location: Cairo, Egypt

    Application Deadline: N/A


    Apply on Nile Air website