• Americana Careers | Area Manager - Dubai, UAE

    Americana Careers | Area Manager - Dubai, UAE

    Location: Dubai, UAE

    Job Description

    Americana Group in Dubai, UAE has a vacancy for an ‘Area Manager’ role at QSR brand KFC.

    The right caliber would be, a people-oriented manager with a demonstrable history of driving excellence.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Responsible for managing the operation of assigned KFC units in support of the Cluster Area Operations Director.

    • Coordinately and collaborate closely with Restaurant Managers for planning & organization; ensuring that all outlets are staffed optimally, etc.

    • Ensure that all restaurants under supervision can achieve objectives as per planned.

    • Regularly instill effective coaching to allocated Restaurant General Managers.

    • Monitor competitors’ activities and coordinate with operation and marketing managers to keep ahead of competition

    • Set customer service standards for the area and drive customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards.

    • Tracks, analyzes, and identifies root cause of customer complaints and leads management team to implement systematic solutions.

    Job Requirements

    • Minimum University Degree, ideally postgrad qualification from an accredited business field.

    • Ideally, five years of accumulated exposure in the QSR field as an Area Manager (two years’ experience can potentially be considered)

    • Strong knowledge of QSR.

    • Reasonably well versed in MS Office.

    • Fluent in English (ability to discourse in Arabic being an add on advantage)

    • Willing to travel as necessary

    • A good communicator.

    • Strong interpersonal skills

    Job Details

    Company/Organization: Americana Group

    Vacancy Type: Full-time Job

    Job Functions: Business Development

    Job Location: Dubai, United Arab Emirates

    Application Deadline: N/A


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