• Etihad Airways Careers | Duty Supervisor

    Etihad Airways Careers | Duty Supervisor

    Location: Cairo, Egypt

    Job Description

    Etihad Airways Egypt is currently seeking a Duty Supervisor who will Lead, plan and direct the shift operations, overseeing its workforce development, financial, quality and operational mission and objectives, in accordance with agreed divisional safety and guest service standards. Manage all elements of operations for Etihad Airways and Etihad Aviation Partner flights d while on duty

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Execute standards to meet safety, financial, quality and operational objectives (guest handling/baggage) on a shift basis ensuring excellence in delivery for Etihad Airways and Etihad Aviation Partner flights.

    • Establishment and manage a sound working professional relationship with all internal and external stake holders at the airport, equity partner airlines, local authorities, ground handlers.

    • Responsible for effective leadership and management of the workforce on shift, delivering on staff development and performance, mentoring and performance management

    • Ensure airport revenues are optimized and costs are controlled in accordance with Etihad financial policies and procedures. Identify and implement cost saving initiatives

    • Execute and deliver the Etihad vision for world class guest experience delivery on shift through successful implementation of plans, policies and procedures to deliver world class best in class service levels delivery for Etihad Airways and Etihad Aviation Partner flights

    • Deliver and maintain station emergency response plan, disruption planning, diversion and delays and business continuity plans on a shift basis.

    • Deliver Best Practices improve and enhance operations through ongoing identification, mitigation and management of non-compliance or areas of improvement across safety, quality and operations.

    • Lead the shift and drive employee engagement, a high performance culture that gives emphasizes to empowerment, communication, quality, productivity, goal attainment

    Job Requirements

    • Bachelor’s Degree with 2 year of relevant Work Experience OR High School with 4 Years of relevant Work Experience within Service, hospitality, airline or retail industry with a relavant knowledge of aviation, travel and/or airport poliies.

    • Previous exposure to highly pressured and multicultural environment with shift-working patterns on a supervisory role is required.

    • The role requires a mature personality with outstanding communication skills,people management skills and passion to deliver world-class service at all times.

    • The role must be able to balance guest-centric focus and corporate interest, while maintaining the highest safety measures and managing multiple teams on shift-basis.

    Job Specific Skills

    • Communication skills - Excellent

    • Customer Service skills - Advanced

    • Complaints Handling skills - Advanced

    • English Language skills - Advanced

    • Performance Management skills - Basic

    • Planning&Organizing skills - Advanced

    Job Details

    Company/Organization: Etihad Airways Egypt

    Vacancy Type: Full-time Job

    Job Functions: Management

    Job Location: Cairo, Egypt

    Application Deadline: N/A