Job Description
Etihad Airways Egypt is currently seeking a Duty Supervisor who will Lead, plan and direct the shift operations, overseeing its workforce development, financial, quality and operational mission and objectives, in accordance with agreed divisional safety and guest service standards. Manage all elements of operations for Etihad Airways and Etihad Aviation Partner flights d while on duty
Duties and Responsibilities
Your main responsibilities in this role include the following:
Execute standards to meet safety, financial, quality and operational objectives (guest handling/baggage) on a shift basis ensuring excellence in delivery for Etihad Airways and Etihad Aviation Partner flights.
Establishment and manage a sound working professional relationship with all internal and external stake holders at the airport, equity partner airlines, local authorities, ground handlers.
Responsible for effective leadership and management of the workforce on shift, delivering on staff development and performance, mentoring and performance management
Ensure airport revenues are optimized and costs are controlled in accordance with Etihad financial policies and procedures. Identify and implement cost saving initiatives
Execute and deliver the Etihad vision for world class guest experience delivery on shift through successful implementation of plans, policies and procedures to deliver world class best in class service levels delivery for Etihad Airways and Etihad Aviation Partner flights
Deliver and maintain station emergency response plan, disruption planning, diversion and delays and business continuity plans on a shift basis.
Deliver Best Practices improve and enhance operations through ongoing identification, mitigation and management of non-compliance or areas of improvement across safety, quality and operations.
Lead the shift and drive employee engagement, a high performance culture that gives emphasizes to empowerment, communication, quality, productivity, goal attainment
Job Requirements
Bachelor’s Degree with 2 year of relevant Work Experience OR High School with 4 Years of relevant Work Experience within Service, hospitality, airline or retail industry with a relavant knowledge of aviation, travel and/or airport poliies.
Previous exposure to highly pressured and multicultural environment with shift-working patterns on a supervisory role is required.
The role requires a mature personality with outstanding communication skills,people management skills and passion to deliver world-class service at all times.
The role must be able to balance guest-centric focus and corporate interest, while maintaining the highest safety measures and managing multiple teams on shift-basis.
Job Specific Skills
Communication skills - Excellent
Customer Service skills - Advanced
Complaints Handling skills - Advanced
English Language skills - Advanced
Performance Management skills - Basic
Planning&Organizing skills - Advanced
Job Details
Company/Organization: Etihad Airways Egypt
Vacancy Type: Full-time Job
Job Functions: Management
Job Location: Cairo, Egypt
Application Deadline: N/A
