Job Description
Duties and Responsibilities
Your main responsibilities in this role include the following:
Monitors the Engineers’ corrective maintenance visits is undertaken efficiently, and timely meeting client satisfaction.
Support Data Center engineers in installation activities, providing them with guidance and ensuring the work implemented is up to the required standards and in accordance to set milestones.
Prepares and submits weekly and monthly progress report to the Data Center team leader to clarify the current status and progress of assigned task.
Participates in project planning for all the technical aspects related for his team.
Supports the Team Leader in hiring new resources if needed.
Acts as the technical interface with the client in regards to any queries concerning the installation phase.
Managing the customer UATs
Handling and managing down time activities and its procedures
Remotely / On-site supporting our customers inside/outside Egypt
Investigating and identifying the root cause of the incidents
Escalates customer satisfaction problems to Data Center Team Leader, Technical Project Services, if necessary.
Provide third level support to the technical Data Center engineers.
Measures the performance of his designated team and prepare consolidated report.
Participates in performance evaluation of Junior engineers.
Provides technical training to new stuff and measure their capabilities
Responsible for personal and engineers development to meet business requirements.
Job Requirements
Bachelor of Engineering with a specialization in Communications or Computers.
3-8 years of experience in a similar position.
Very good practical experience in Data centers & Networks.
CCNP certified Data center (Preferred)
Have a good experience in Cisco ACI solution
Have a good knowledge in Cisco Security appliances
Excellent communication, interpersonal and negotiation skills.
Excellent people management skills
Excellent analytical & problem-solving skills.
Excellent command of English.
Job Details
Company/Organization: Giza Systems Egypt
Vacancy Type: Full-time Job
Job Functions: Engineering/Information Technology
Job Location: Cairo, Egypt
Application Deadline: 30 November 2018
Apply on Giza Systems website