• ABK Bank careers | Call Center Agent, Kuwait

    ABK Bank careers | Call Center Agent, Kuwait

    Location: Kuwait

    Job Description

    Alahli Bank of Kuwait - ABK is currently recruiting for the role of Call Center Agent

    Handle inbound/outbound, resolve customer issues and provide high customer service

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Inbound calls Take inbound and handle/solve customer queries and issues

    • Outbound calls Perform necessary outbound calls for solving customer issues or sales campaigns

    • Service Quality Handle calls in line with customer service protocols and ensure high level of customer satisfaction

    • Systems Ensure data is entered correctly into systems and all data requirements are captured

    • Security Follow security processes and ensure that access to account details is in line with procedures

    • Complaints Handle customer concerns by taking detailed information and logging customer service complaints

    • Sales Sells additional services by recognizing opportunities to cross-sell

    Job Requirements

    • Diploma degree in relevant discipline

    • Knowledge of security processes

    • Systems knowledge and system interrogation

    • Knowledge of data capture

    • Fresh experience in customer-facing roles

    Job Details

    Company: Alahli Bank of Kuwait - ABK

    Employment Type: Full-time

    Job Location: Kuwait