• CIB Egypt Careers | Customer Insights Analyst

    CIB Egypt Careers | Customer Insights Analyst

    Location: Egypt

    Job Description

    The CIB Egypt is currently recruiting for the role of L&D Officer

    Provide CIB with a better understanding of our customers based on data, using simple analytical techniques and the appropriate summary measures that enable identification of opportunities and spotting of threats.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Analyze raw data, draw meaningful conclusions and generate actionable insights

    • Propose appropriate measurement methods to understand campaign performance according to the generated statistical data

    • Identify opportunities to drive customer value based on actual behaviour through different channels

    • Review customer data for trends, patterns, and casual analysis to assist in understanding customer’s activity

    • Perform data-driven analysis of marketing campaigns to determine business impacts

    • Design, enhance, and distribute marketing reports that clearly communicate business results according to proper data analysis

    • Summarize data and analysis in a simple and concise format

    • Analyze and interpret information from multiple data sources and business stakeholders to identify actionable insights

    Job Requirements

    • Mathematics or Statistics Bachelor’s degree or higher

    • 1 - 3 years previous work experience in customer insights or customer intelligence related jobs

    • Highly motivated team player with strong presentation skills

    • Experience in banking industry would be a plus

    • Basic understanding of business financials, ROI and profitability concepts

    • Passion for analytics

    • Professional fluency in English plus outstanding verbal, written communication and presentation skills

    • Excellent Microsoft Excel skills

    • Good knowledge of SQL programming

    • Ability to present complex information in simple terms with clear recommendations based on data insights

    • Strong customer focus mentality

    • Outstanding data interpretation skills and attention to detail

    • Ability to work in a fast paced environment, adapt easily to changing situations and demonstrates flexibility in juggling priorities

    • Problem solver with a can do attitude

    Job Details

    Company: Commercial International Bank - CIB

    Employment Type: Full-time

    Job Location: Smart Village, Egypt