Job Description
Döhler Egypt for the production of Natural Food and Beverage Ingredients seeks to hire a Customer Service Employee - French Speaker who will be responsible for the following tasks
Duties and Responsibilities
Your main responsibilities in this role include the following:
Adhering to the approved budget and introducing suitable measures to counteract potential and actual deviations in consultation with the line manager.
Stimulating continuous standardization and optimization of processes and organizational structures and implementing corresponding measures in consultation with the line manager.
Ensuring an optimum exchange of information within the division and with the interfaces.
Documenting efficient and effective processes in the company's internal IT systems.
Preparing quotations quickly in collaboration with Pricing and on the basis of agreed minimum order quantities, bulk prices, extra packaging charges, payment and delivery conditions etc.
Processing samples on time, taking into account the throughput and delivery times, optimum number of samples and costs, in collaboration with the colleagues responsible in Sales
Continuously updating customer master data.
Organizing and supporting internal and external customer visits in consultation with the divisions involved.
Regularly monitoring visit reports, contracts, prices, order quantities, batch sizes, delivery packaging, payment and delivery conditions, payment receipts and complaints and preparing corresponding customer-specific evaluations.
Following up on customer complaints in collaboration with Notification Management and in consultation with the colleagues responsible in Sales and Quality; conducting appropriate communication with the respective customers and implementing suitable measures (e.g. credit notes) in consultation with the line manager and Sales.
Implementing the regional customer service strategy.
Job Requirements
Bachelor Degree.
1-2 years of Experience in the same field.
Fluent in English.
Very good command of French.
Logistics background is a plus.
Very good communication skills.
Complete knowledge about Microsoft Office.
SAP Experience is a plus.
Job Details
Company/Organization: Döhler Egypt
Vacancy Type: Full-time Job
Job Functions: Customer Service
Job Location: 6th Of October, Giza, Egypt
Application Deadline: N/A
Apply For Job
Send your updated Resume to HR.Egypt@doehler.com
NB: Mention job title “Customer Service Employee - French Speaker” in mail subject
