• Dohler Careers | Customer Service Employee - French Speaker

    Dohler Careers | Customer Service Employee - French Speaker

    Location: Giza, Egypt
    Published:

    Job Description

    Döhler Egypt for the production of Natural Food and Beverage Ingredients seeks to hire a Customer Service Employee - French Speaker who will be responsible for the following tasks

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Adhering to the approved budget and introducing suitable measures to counteract potential and actual deviations in consultation with the line manager.

    • Stimulating continuous standardization and optimization of processes and organizational structures and implementing corresponding measures in consultation with the line manager.

    • Ensuring an optimum exchange of information within the division and with the interfaces.

    • Documenting efficient and effective processes in the company's internal IT systems.

    • Preparing quotations quickly in collaboration with Pricing and on the basis of agreed minimum order quantities, bulk prices, extra packaging charges, payment and delivery conditions etc.

    • Processing samples on time, taking into account the throughput and delivery times, optimum number of samples and costs, in collaboration with the colleagues responsible in Sales

    • Continuously updating customer master data.



    • Organizing and supporting internal and external customer visits in consultation with the divisions involved.

    • Regularly monitoring visit reports, contracts, prices, order quantities, batch sizes, delivery packaging, payment and delivery conditions, payment receipts and complaints and preparing corresponding customer-specific evaluations.

    • Following up on customer complaints in collaboration with Notification Management and in consultation with the colleagues responsible in Sales and Quality; conducting appropriate communication with the respective customers and implementing suitable measures (e.g. credit notes) in consultation with the line manager and Sales.

    • Implementing the regional customer service strategy.

    Job Requirements

    • Bachelor Degree.

    • 1-2 years of Experience in the same field.

    • Fluent in English.

    • Very good command of French.

    • Logistics background is a plus.

    • Very good communication skills.

    • Complete knowledge about Microsoft Office.

    • SAP Experience is a plus.

    Job Details

    Company/Organization: Döhler Egypt

    Vacancy Type: Full-time Job

    Job Functions: Customer Service

    Job Location: 6th Of October, Giza, Egypt

    Application Deadline: N/A

    Apply For Job

    Send your updated Resume to HR.Egypt@doehler.com

    NB: Mention job title “Customer Service Employee - French Speaker” in mail subject

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