Job Description
Duties and Responsibilities
Your main responsibilities in this role include the following:
Perform daily monitoring and management of the backup solution; monitor backup jobs, execute restore jobs, troubleshoot failed jobs, and initiate corrective action.
Perform daily SAN Storage operational tasks, LUN/Space provisioning, monitoring, troubleshoot issues (e.g. latency, etc…), and initiate corrective actions.
Complete routine tasks and troubleshoot the infrastructure under support.
Perform problem management and incident correlation on re-occurring issues; suggest and document workarounds and solutions
Collaborate with other members of the senior team on troubleshooting issues.
Create and provide reports for backup and storage environments and related activities and tasks.
Create and update documentation for storage and backup environments.
Work with customers on projects in order to create supportable solutions that meet both the customer and efinance requirements.
Research and identify industry trends in the storage and backup space, leveraging new ideas to improve the service design and support for the customer.
Work with customers or efinance's professional services team to accept any new implementations into the management life cycle.
Participates in on-call rotation when needed.
Job Requirements
2+ years’ experience in storage and backup related jobs
Graduate degree in computer science is preferred.
Valid product certifications in technologies listed below would be a major asset.
knowledge on backup software technologies. TSM, Commvault or Netbackup are preferred.
knowledge on storage hardware technologies; IBM, EMC or HP are preferred.
knowledge of SAN fabric technologies. Brocade or Cisco MDS are preferred.
knowledge of iSCSI and Fiber Channel infrastructure.
knowledge of overall backup and storage design and related issues.
knowledge of disk or tape based backup hardware.
Professional / Cognitive skills
Strong written and oral communication in English is a must. Strong presentation skills are considered an asset.
Strong and proven troubleshooting ability in a fast-paced operations environment.
Demonstrated ability to work independently and manage time to support multiple high-priority objectives simultaneously.
Ability to manage clients and management expectations, keeping all stakeholders informed about projects and / or incidents.
Ability to adjust plans to respond to changing business priorities.
Ability to work collaboratively within a team sharing ideas and gaining consensus on a proper solution
Effective and personable communication with customers and vendors to achieve desired results.
Reliability and commitment to getting the job done (including after hours as required).
Job Details
Company/Organization: e-Finance Egypt
Vacancy Type: Full-time Job
Job Functions: Engineering/Information Technology(IT)
Job Location: Smart Village, Egypt
Application Deadline: N/A
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