Job Description
Elsewedy Electric Egypt is hiring a Call Center Agent who will be Responsible for answering the customers’ inquiries and linking the customer with the person in charge of their requests. Handling customer satisfaction survey with the objective of retaining our customer and improving their experience with the company
Duties and Responsibilities
Your main responsibilities in this role include the following:
Answer phones professionally.
Follow up customer calls where necessary.
Respond to customer inquiries.
Handling customer satisfaction survey.
Handle and tracking customer complaints and document resolutions.
Identify and escalate priority issues.
Route calls to appropriate contact persons.
Identify and escalate situations requiring urgent attention.
Prepare activity analysis reports.
Job Requirements
Education: Bachelor degree
Years of Experience: 3 to 5 Years experience in Call Center is preferable
Language: Arabic & English
Computer skills: Microsoft office
Excellent Communication & Problem Solving skills
Strong IT background
Ability to analyze data
Job Details
Company/Organization: Elsewedy Electric Egypt
Vacancy Type: Full-time Job
Job Functions: Customer Service
Job Location: Cairo, Egypt
Application Deadline: N/A
Apply on Elsewedy website
