Job Description
Under the supervision of the Front Office Manager, the front office agent is responsible for ensuring that guests are chek in - check out according to the standards of Emirates Palace.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
Ensure that LQA results are above 85%.
Upon check in, register guest and assign rooms.
Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
Upon departure of guests, process the guest check out procedures. Inquire for last minute charges.
Receive payment from guests. Settle the guest account and give copy of the invoice.
Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
Possess a working knowledge of the room reservation procedures.
Maintain the neatness of his/her working area.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Job Requirements
1-2 years’ experience in Front Office Agent role
Proficient in Micros
English Language proficiency (Preferably Additional Languages)
Concern for quality and attention to details
Ability to work and communicate in a multinational environment
Able to work in a fast paced environment and can multitask
Ability to remain calm and composed under pressure
Flexible in terms of scheduling
Applies a professional, confidential and ethical approach at all times
Able to stand all day
Job Details
Company/Organization: Emirates Palace Abu Dhabi
Employment Type: Full-time Job
Job Functions: Hospitality/Management
Job Location: Abu Dhabi, United Arab Emirates
Application Deadline: N/A
