• Kempinski Careers | Front Office Agent, UAE

    Kempinski Careers | Front Office Agent, UAE

    Location: Abu Dhabi, UAE
    Published:

    Job Description

    Under the supervision of the Front Office Manager, the front office agent is responsible for ensuring that guests are chek in - check out according to the standards of Emirates Palace.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.

    • Ensure that LQA results are above 85%.

    • Upon check in, register guest and assign rooms.

    • Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.

    • Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.

    • Upon departure of guests, process the guest check out procedures. Inquire for last minute charges.

    • Receive payment from guests. Settle the guest account and give copy of the invoice.

    • Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.

    • Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.

    • Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.

    • Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.

    • Possess a working knowledge of the room reservation procedures.

    • Maintain the neatness of his/her working area.

    • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.


    Job Requirements

    • 1-2 years’ experience in Front Office Agent role

    • Proficient in Micros

    • English Language proficiency (Preferably Additional Languages)

    • Concern for quality and attention to details

    • Ability to work and communicate in a multinational environment

    • Able to work in a fast paced environment and can multitask

    • Ability to remain calm and composed under pressure

    • Flexible in terms of scheduling

    • Applies a professional, confidential and ethical approach at all times

    • Able to stand all day

    Job Details

    Company/Organization: Emirates Palace Abu Dhabi

    Employment Type: Full-time Job

    Job Functions: Hospitality/Management

    Job Location: Abu Dhabi, United Arab Emirates

    Application Deadline: N/A

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