Job Description
The Reservation Agent is responsible to materialize the maximum number of requests and reservations.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
Ensure clients’ satisfaction and adherence to Kempinski service standards.
Follow internal credit policy.
Follow up on lost business and bring information about them to the knowledge of the department superiors.
Spot-check reservations made the previous day and check all VIP arrivals.
Test calls LQA / IFH results > 85%.
Follow the internal up-sell program for Reservations department.
Perform any other duties as assigned to them by management.
Job Requirements
Egyptian Nationality.
Previous experience in 4/5 star hotels.
Ability to work and communicate in multinational environment, including excellent oral and written language skills in Arabic and English; Any Additional languages are a plus.
Detail orientated, Good communicator, Good listening skills, Demonstrate energy and enthusiasm, Ability to work under pressure,
Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and PMS, Opera.
knowledge of either Fidelio V6 or Opera PMS is imperative .
Job Details
Company/Organization: Kempinski Hotels
Employment Type: Full-time Job
Job Functions: Management, Manufacturing
Job Location: Kempinski Hotel Soma Bay, Red Sea, Egypt
Application Deadline: N/A
Apply on Kempinski website
