• Kempinski Careers | Reservations Agent

    Kempinski Careers | Reservations Agent

    Location: Red Sea, Egypt
    Published:

    Job Description

    The Reservation Agent is responsible to materialize the maximum number of requests and reservations.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.

    • Ensure clients’ satisfaction and adherence to Kempinski service standards.

    • Follow internal credit policy.

    • Follow up on lost business and bring information about them to the knowledge of the department superiors.

    • Spot-check reservations made the previous day and check all VIP arrivals.

    • Test calls LQA / IFH results > 85%.

    • Follow the internal up-sell program for Reservations department.

    • Perform any other duties as assigned to them by management.


    Job Requirements

    • Egyptian Nationality.

    • Previous experience in 4/5 star hotels.

    • Ability to work and communicate in multinational environment, including excellent oral and written language skills in Arabic and English; Any Additional languages are a plus.

    • Detail orientated, Good communicator, Good listening skills, Demonstrate energy and enthusiasm, Ability to work under pressure,

    • Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and PMS, Opera.

    • knowledge of either Fidelio V6 or Opera PMS is imperative .

    Job Details

    Company/Organization: Kempinski Hotels

    Employment Type: Full-time Job

    Job Functions: Management, Manufacturing

    Job Location: Kempinski Hotel Soma Bay, Red Sea, Egypt

    Application Deadline: N/A

    APPLY HERE

    Apply on Kempinski website

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