Job Description
Emerald Palace Kempinski Dubai is looking for professional individuals to join the team as Trainee – Front Office to gain invaluable experience!
The traineeship will have a duration of 6 months, with a starting date as of February 2019.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski quality standards.
Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures.
Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone, email or in person.
Job Requirements
Hospitality education (preferred)
You are committed, resilient and flexible
Initial experience in the hotel industry or gastronomy through internships
Outstanding commitment, willingness to serve and great interest in a team-oriented way of working
Interest in developing internationally at Kempinski after training
Friendly and cordial appearance
Excellent verbal and written English; additional languages an advantage
Legal eligibility to work in Dubai
Job Details
Company/Organization: Emerald Palace Kempinski Dubai
Employment Type: Internship
Job Functions: Hospitality
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
