Job Description
The purpose of this role is to analyse business needs and support all incumbent activities associated with overall design and continuous improvement of standard global processes within Exams
Duties and Responsibilities
Your main responsibilities in this role include the following:
Applies core technical/professional knowledge, recognised best practices, approaches and insights from previous experience to analyse business needs, identify common and special causes of variation in process performance
Conducts analysis using a range of standard methodologies and across multiple data-sets to provide high quality and evidence-based procedural recommendations/business advice
Deploys a range of approaches relevant to process review and design to support the provision of high quality services and advice
Presents complex information on Exams operations and processes clearly, tailoring the presentation of findings to meet the differing needs of both technical and non-technical audiences appropriately, as required
Builds an in-depth understanding of the specific operational context, opportunities and challenges facing their exams businesses globally to ensure the provision of procedural advice and support based on informed business insight
Proactively seeks internal customer and other stakeholder feedback to monitor satisfaction with the standard of functional advice and business support provided, enabling improvements to be made where issues are identified
Within their area of professional expertise, identifies opportunities for procedural improvements within established policies and determines the most appropriate mechanisms and processes for implementing those changes. Demonstrates awareness of relevant governance arrangements that relate to making process changes
Makes technical/ recommendations to resolve specific or localised issues but also offers ideas which contribute to the development of wider solutions to broader business challenges and problems with global applicability
Explains to customers and colleagues the need for compliance with agreed corporate procedures relevant to their area of functional expertise. Collates compliance data within standard monitoring and reporting systems.
May participate as part of a team to support implementation of corporate or regional change projects within their area of functional expertise.
Provides proactive professional advice and support to internal customers i.e exams businesses and Process Leads to ensure local or unit-specific business practices within Exams are high quality, effective and compliant with relevant corporate policies
Completes an annual cycle of formally recognised Continuing Professional Development (CPD) to maintain and deepen their professional expertise
Uses a variety of information resources and professional networks to maintain up-to-date knowledge of developments in external policy, practice and regulation within
Shows an understanding of value for money/cost effectiveness in the advice, recommendations or service support provided to the business improvement team Relationship & stakeholder management
Develops good working relationships with appropriate colleagues throughout the British Council and in the Exams businesses, Systems development teams and Programme structures to know who to engage with to enable effective implementation of procedural changes and improvements
Plans and prioritises own work activities to ensure effective delivery of diverse responsibilities and internal customer deliverables over a monthly to quarterly time horizon
Shares intelligence and ideas to support senior managers in identifying/ developing new ways in which the functional specialism could positively impact upon the British Council’s operational efficiency and effectiveness
Consultancy, analysis & problem-solving
Internal customer focus
Service improvement
Functional expertise
Commercial & financial management
Leadership & management
For further details about your role, kindly check the Following Document
Job Requirements
Bachelor’s degree
Demonstrable experience of Business Analysis and Process Design applied in a global business area
Demonstrable experience of supporting projects that required in-depth data analysis and insights to address business challenges or make informed decisions
Working knowledge of dynamic process mapping tools and evidence of usage for effective solutions
Working knowledge of progress tracking tools such as Confluence/SharePoint etc with evidence of utilizing them effectively.
Job Details
Company/Organization: British Council
Vacancy Type: Full-time Job
Job Location: Dubai, United Arab Emirates
Salary/Compensation: 18,162 AED (including housing) / medical insurance / annual leave
Application Deadline: 31 December 2018
