Job Description
The CIB Egypt is currently recruiting for the role of Consumer Sales Support Officer
Duties and Responsibilities
Your main responsibilities in this role include the following:
Screen & review turned in applications to ensure that all needed documents / signatures are provided, according to CBE regulations & bank’s policies
Call back customers & online referrals to ensure that all points in the approved call back script are covered and confirmed by the customers
Perform I-Score checking on turned in applications to insure that minimum accepted standards are met before submitting cases to the Credit Assessment & Fulfilment department (CAF)
Enhance approval rates through proactive salvaging of all rejected cases & review any supporting documentation received from sales channels to the rejected application
Direct applications to CAF, and follow up on cases approvals / rejections to ensure efficiency and enhance TAT and deliver the approved documents to the concerned sales supervisor
Provide regular competent feedback sales channels on turned in applications, approval & rejection rates to maintain the high quality of turned in applications and to support in improving booking efficiency and sales numbers
Provide feedback and necessary support to sales channels on submitted applications and receive required supporting documents with the intent of salvaging cases
Ensure the awareness of distribution channels staff on loans & OD policies to raise the quality & productivity of application
Conduct a monthly report on the current situation of each of the assigned branches in terms of rejection rates
Job Requirements
Bachelor’s degree of commerce, finance, business administration, accounting or equivalent
Minimum 1 - 3 years of relevant experiences
Good command of English language and Arabic languages
Very good command of Microsoft office
High communication and presentation skills
Self-motivated team player, decision maker, qualitative and quantitative analysis
Job Details
Company: Commercial International Bank - CIB
Employment Type: Full-time
Job Location: Cairo, Egypt
