• CIB Bank Careers | Mortgage Loans Support Officer

    CIB Bank Careers | Mortgage Loans Support Officer

    Location: Cairo, Egypt

    Job Description

    the Commercial International Bank CIB is currently seeking to hire a Mortgage Loans Support Officer - Outsource to call back customers to ensure consent to apply, awareness of products’ basic features, benefits and pricing with the purpose of raising the quality of turned in applications. Review submitted documents & check I-Score to ensure minimum acceptance standards are achieved before submitting applications to the CAF. In addition to, coordinating between Sales channels and CAF to enhance quality of turned in applications.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Screen & review turned in applications to ensure that all needed documents / signatures are provided, according to CBE regulations & bank’s policies.

    • Call back customers to ensure that all points in the approved, call back script are covered and confirmed by the customers.

    • Perform I-Score Checking on turned in applications to insure that minimum accepted standards are met before submitting cases to the CAF.

    • Enhance approval rates through proactive salvaging of all rejected cases & review any supporting documentation received from sales channels to the salvage rejected application.

    • Direct applications to CAF, and follow up on cases approvals / rejections to ensure efficiency and enhance TAT and deliver the approved documents to the concerned Sales Supervisor

    • Provide regular competent feedback sales channels on turned in applications, approval & rejection rates to maintain the high quality of turned in applications and to support in improving booking efficiency and sales numbers.

    • Provide Feedback and necessary support to sales channels on submitted card applications and receive required supporting documents with the intent of salvaging cases.

    • Ensure the awareness of distribution channels staff on Mortgage Loanspolicies to raise the quality & productivity of application.

    Job Requirements

    • 1-3 Years of experience

    • Good command of English and Arabic languages

    • Very good command of Microsoft office

    • High communication and presentation skills

    • Self-motivated team player, decision maker, qualitative and quantitative analysis

    Job Details

    Employment Type: Full-time Job

    Job Functions: Operations

    Job Location: Merryland & Heliopolis, Cairo, Egypt

    Application Deadline: N/A


    Apply on CIB website

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