Job Description
Duties and Responsibilities
Your main responsibilities in this role include the following:
To arrange for visas and other ground services requested by the Tour Operators and EK Network / passengers.
To liaise with the Airport / Hotel Representatives and assist passengers / in-resort clients to the best of their ability and hence ensure that they have a satisfactory experience, including at the airport and with the hotel / Arabian Adventures services.
To attend telephone inquiries and provide assistance and information to Tour Operators and EK Outstations as well as passengers and in-resort clients in a courteous and professional manner such that it creates a positive impact for EK, Arabian Adventures and the destination.
To offer alternatives when requested services cannot be confirmed and hence ensure materialization of each and every request.
To ensure that liability for services provided by contracted suppliers exists to enable their invoices to be processed accurately for payment.
To provide market and competitor information as well as client / passenger feedback on products / services to the Tours Officer along with suggestions for improving the same.
Accurately process all requests received from Tour Operators and EK Network for the destination through the Computerized Reservation System for final service delivery by the Operations Department.
To ensure all services booked by Tour Operators and EK Network are charged for as per the negotiated contracts/tariffs and invoiced / payment marked accurately.
Job Requirements
Commercial/Sales.Tours (Inbound): 3+ years
Vocational or Diploma (12+2 or equivalent)
A diploma in Tourism Management would be an added advantage
Basic knowledge of Tour Operators and airline products and their requirements
Proficient in MS Office packages and computerized reservations Systems
Excellent communication skills in English, both written and verbal. Any other foreign language would be an added advantage
Ability to work independently without supervision
Job Details
Company/Organization: Arabian Adventures
Employment Type: Full-time Job
Job Location: United Arab Emirates
Application Deadline: 12 December 2018
