• Arabian Adventures UAE Careers | Tours Consultant

    Arabian Adventures UAE Careers | Tours Consultant

    Location: Dubai - United Arab Emirates

    Job Description

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • To arrange for visas and other ground services requested by the Tour Operators and EK Network / passengers.

    • To liaise with the Airport / Hotel Representatives and assist passengers / in-resort clients to the best of their ability and hence ensure that they have a satisfactory experience, including at the airport and with the hotel / Arabian Adventures services.

    • To attend telephone inquiries and provide assistance and information to Tour Operators and EK Outstations as well as passengers and in-resort clients in a courteous and professional manner such that it creates a positive impact for EK, Arabian Adventures and the destination.

    • To offer alternatives when requested services cannot be confirmed and hence ensure materialization of each and every request.

    • To ensure that liability for services provided by contracted suppliers exists to enable their invoices to be processed accurately for payment.

    • To provide market and competitor information as well as client / passenger feedback on products / services to the Tours Officer along with suggestions for improving the same.

    • Accurately process all requests received from Tour Operators and EK Network for the destination through the Computerized Reservation System for final service delivery by the Operations Department.

    • To ensure all services booked by Tour Operators and EK Network are charged for as per the negotiated contracts/tariffs and invoiced / payment marked accurately.

    Job Requirements

    • Commercial/Sales.Tours (Inbound): 3+ years

    • Vocational or Diploma (12+2 or equivalent)

    • A diploma in Tourism Management would be an added advantage

    • Basic knowledge of Tour Operators and airline products and their requirements

    • Proficient in MS Office packages and computerized reservations Systems

    • Excellent communication skills in English, both written and verbal. Any other foreign language would be an added advantage

    • Ability to work independently without supervision

    Job Details

    Company/Organization: Arabian Adventures

    Employment Type: Full-time Job

    Job Location: United Arab Emirates

    Application Deadline: 12 December 2018