• Mashreq Bank Careers | Fraud Control Analyst, UAE

    Mashreq Bank Careers | Fraud Control Analyst, UAE

    Location: Dubai, UAE
    Published:

    Job Description

    Responsibility to protect cards from fraud and mitigate risk, by reviewing alerts, reports, transactions and accounts.

    Work closely with customer services, operations, chargeback & disputes, as well as other internal teams and external partners, as appropriate, to mitigate risk, identify, manage and deter fraud.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Monitor transactional-based card spends on a 24x7 basis as per Bank’s procedures, agreed service standards and in accordance with agreed controls and procedures.

    • Contact cardholders on suspicious activities on their card accounts and take necessary actions as per bank’s procedures in accordance with agreed controls and TAT’s.

    • Deliver efficient and quality services to both internal and external customers that meet or exceed agreed service standards.

    • Resolution of all customers to any possible fraudulent transactions, disputed cardholder billings etc., and channel feedback into process improvements.

    • Ensure customer requests/instructions via phone/fax are validated before actioning them and/or updating the card system.

    • Ensure to advise respective units in the bank to take necessary actions on any possible fraudulent transactions/accounts/disputed transactions and protect the bank’s interest in minimizing transactional losses.

    • Detect possible money laundering transactions on cards & report such transactions to Manager/Supervisor Fraud Detection and protect the bank’s interest by taking appropriate actions.

    • Ensure timely SAFE and TC4O reporting to respective Schemes.

    • Ensure that all lines are answered within 3 rings.

    • Achieve card fraud detection performance of at + 80% through fraud detection tools.

    • Acquiring fraud should not increase by 10bps of sales as per minimum standards

    • Escalate possible money laundering transactions on cards through usage and report such transactions to protect the bank’s interest by taking appropriate actions.

    • Provide temporary credit to disputed transaction.

    • Recommend write off for fraud transactions.

    • Identify and recommend action on CPP.

    • Educating merchants about fraud awareness

    • Monitor transactional-based card spends on a 24x7 shift basis.

    • Contact cardholders on suspicious activities on their card accounts.

    • Manage transaction disputes.

    • Fraud Reporting to associations


    Job Requirements

    • University degree or equivalent qualification.

    • At-least 2 year experience in Fraud Detection with thorough knowledge of card operations including Visa / MasterCard regulations and account monitoring activities.

    • Excellent Communication & inter-personal skills

    • Product knowledge & card systems

    • Strong process & control orientation

    • Knowledge of Visa / MasterCard regulations

    • Fluent in both written and spoken English & Arabic

    • Knowledge of Merchant Acquiring Business & Merchant onboarding. (mandatory)

    • Knowledge of Ecommerce and POS payments process. (mandatory)

    • Merchant transaction monitoring (mandatory)

    Job Details

    Company/Organization: Mashreq Bank

    Vacancy Type: Full-time Job

    Job Functions: Risk Management

    Job Location: Dubai, United Arab Emirates

    Application Deadline: N/A

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