Job Description
Responsibility to protect cards from fraud and mitigate risk, by reviewing alerts, reports, transactions and accounts.
Work closely with customer services, operations, chargeback & disputes, as well as other internal teams and external partners, as appropriate, to mitigate risk, identify, manage and deter fraud.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Monitor transactional-based card spends on a 24x7 basis as per Bank’s procedures, agreed service standards and in accordance with agreed controls and procedures.
Contact cardholders on suspicious activities on their card accounts and take necessary actions as per bank’s procedures in accordance with agreed controls and TAT’s.
Deliver efficient and quality services to both internal and external customers that meet or exceed agreed service standards.
Resolution of all customers to any possible fraudulent transactions, disputed cardholder billings etc., and channel feedback into process improvements.
Ensure customer requests/instructions via phone/fax are validated before actioning them and/or updating the card system.
Ensure to advise respective units in the bank to take necessary actions on any possible fraudulent transactions/accounts/disputed transactions and protect the bank’s interest in minimizing transactional losses.
Detect possible money laundering transactions on cards & report such transactions to Manager/Supervisor Fraud Detection and protect the bank’s interest by taking appropriate actions.
Ensure timely SAFE and TC4O reporting to respective Schemes.
Ensure that all lines are answered within 3 rings.
Achieve card fraud detection performance of at + 80% through fraud detection tools.
Acquiring fraud should not increase by 10bps of sales as per minimum standards
Escalate possible money laundering transactions on cards through usage and report such transactions to protect the bank’s interest by taking appropriate actions.
Provide temporary credit to disputed transaction.
Recommend write off for fraud transactions.
Identify and recommend action on CPP.
Educating merchants about fraud awareness
Monitor transactional-based card spends on a 24x7 shift basis.
Contact cardholders on suspicious activities on their card accounts.
Manage transaction disputes.
Fraud Reporting to associations
Job Requirements
University degree or equivalent qualification.
At-least 2 year experience in Fraud Detection with thorough knowledge of card operations including Visa / MasterCard regulations and account monitoring activities.
Excellent Communication & inter-personal skills
Product knowledge & card systems
Strong process & control orientation
Knowledge of Visa / MasterCard regulations
Fluent in both written and spoken English & Arabic
Knowledge of Merchant Acquiring Business & Merchant onboarding. (mandatory)
Knowledge of Ecommerce and POS payments process. (mandatory)
Merchant transaction monitoring (mandatory)
Job Details
Company/Organization: Mashreq Bank
Vacancy Type: Full-time Job
Job Functions: Risk Management
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
