• Orascom Development Careers | Client Relations Executive

    Orascom Development Careers | Client Relations Executive

    Location: Cairo, Egypt

    Job Description

    Orascom Development Egypt is currently hiring a Client Relations Executive who will be responsible for the following tasks

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Establish a strong relation of trust by professionally answering customer inquiries adhering to the department and ODE policies and procedures.

    • Resolve disputes, ensuring that clients concerns are resolved correctly through aligning all concerned real estate departments and the destination’s customer service department.

    • Follow up on the collection of the maintenance fees as required for each destination.

    • Maintain accurate and updated records for the clients’ database.

    • Escalate critical cases of customer grievance.

    • liaise and follow up on all legal cases with Legal department.

    • Prepare and initiate welcome package to new customers, introducing ODE focal point with the clients.

    • Regularly update the clients with the ODE new projects and services

    • Follow up on the progress of requested tasks from other departments.

    Job Requirements

    • Bachelor degree in Commerce or Business Administration.

    • 0-2 Years of Experience

    • Attention to detail and problem solving skills.

    • Languages: Arabic & English fluently spoken and written.

    • Excellent written and verbal communication skills.

    • Excellent organizational and planning skills.- Proficiency in MS Office (Word, Excel and PPT).

    Job Details

    Company/Organization: Orascom Development Egypt

    Employment Type: Full-time Job

    Job Functions: Customer Service

    Job Location: Cairo, Egypt

    Application Deadline: N/A


    Apply on Orascom Development website