Job Description
Orascom Development Egypt is currently hiring a Client Relations Executive who will be responsible for the following tasks
Duties and Responsibilities
Your main responsibilities in this role include the following:
Establish a strong relation of trust by professionally answering customer inquiries adhering to the department and ODE policies and procedures.
Resolve disputes, ensuring that clients concerns are resolved correctly through aligning all concerned real estate departments and the destination’s customer service department.
Follow up on the collection of the maintenance fees as required for each destination.
Maintain accurate and updated records for the clients’ database.
Escalate critical cases of customer grievance.
liaise and follow up on all legal cases with Legal department.
Prepare and initiate welcome package to new customers, introducing ODE focal point with the clients.
Regularly update the clients with the ODE new projects and services
Follow up on the progress of requested tasks from other departments.
Job Requirements
Bachelor degree in Commerce or Business Administration.
0-2 Years of Experience
Attention to detail and problem solving skills.
Languages: Arabic & English fluently spoken and written.
Excellent written and verbal communication skills.
Excellent organizational and planning skills.- Proficiency in MS Office (Word, Excel and PPT).
Job Details
Company/Organization: Orascom Development Egypt
Employment Type: Full-time Job
Job Functions: Customer Service
Job Location: Cairo, Egypt
Application Deadline: N/A
Apply on Orascom Development website
