• Qatar Airways Careers | Airport Services Duty Officer, Kuwait

    Qatar Airways Careers | Airport Services Duty Officer, Kuwait

    Location: Kuwait
    Published:

    Job Description

    As a Duty Officer, you will be lead your team to deliver exceptional customer services to our customers at the station. You will ensure customer receive the award winning 5 star service.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Lead the team and oversee daily activities to ensure a high standard of service delivery

    • Establish the team objectives and priorities ensuring these are aligned to the business

    • Provide input and recommendations to improve the effectiveness of the daily operation

    • Ensure all passenger and aircraft handling practices conform to safety and security measures

    • Conduct spot checks to ensure adequate standards are maintained and conduct audits with the handling company

    • Resolve customer complaints effectively liaising on a daily basis with all departments to provide resolution for complaint handling

    • Conduct briefing sessions for the shift

    • Compile a detailed station handling report

    • Prepare the monthly performance audit

    • Financial accountability across petty case expenditure


    Job Requirements

    • You will hold Bachelor's Degree with minimum of 5 years job related experience in a supervisory level in Airline Operations/Aviation.

    • You will require proven knowledge and understanding of both Airport Operations and Passenger handling

    • You will have comprehensive knowledge about weight and balance, ramp handling and dangerous goods regulations.

    • To be successful in this role, you will need to possess strong leadership skills, excellent negotiation/influencing skills as you oversee the daily operations on your shift, supporting and monitoring your colleagues, handling passengers concerns, with excellent English communication (written and spoken)

    Job Details

    Company/Organization: Qatar Airways

    Employment Type: Full-time Job

    Job Location: Kuwait, Kuwait

    Application Deadline: 31 December 2018

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