Job Description
To conduct outbound calls for service reminders or repairs through dedicated 800 lines. Receive bookings to load workshops in line with production attended hours and maximize opportunity for team sales. Job holder should be able to communicate accurate information and cross sell existing service promotions and contribute to customers retention initiatives.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Execute daily target of outbound calls to achieve required quota of service booking. Job holder should be able to answer customer enquiries about service schedules and related items, as well as generating accurate service notifications and customer data /system updates.
Attend to customer enquiries regarding car status, products, services, promotions, locations and contact details of branches. In case of technical enquiries, this needs to be referred in a timely manner to team supervisor.
Courteously receiving customer concerns, and collecting relevant information to escalate to team supervisor
Convey a professional image of AFM by following set scripts and telephone etiquette standards.
To show flexibility and abide by assigned shift schedules, to maintain availability levels in the call center, and ensure timely response to customers, and welcome them with enthusiasm and courtesy.
Awareness of service rules and warranty conditions. As well as being updated with recent promotions to pass on accurate information.
Job Requirements
Minimum high School education
SAP and CRM knowledge is an advantage
Minimum 2 years’ work experience in a customer service or call center role is preferred.
Job Details
Company/Organization: Al Futtaim
Employment Type: Full-time Job
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
