Job Description
Duties and Responsibilities
Your main responsibilities in this role include the following:
Facilitate effective completion of Home Finance transactions (from Offer to Disbursement of funds)
Closely co-ordinate, liaise and interact with customers, other banks, developers, agents and internal processing teams to ensure smooth flow of transaction and to enable efficient communication/feedback with customers
Deal professionally and effectively with walk-in customers with maximizing sales opportunities
Be the subject matter expert and educate branch staff to ensure best customer experience
Continuously analyze & improve the mortgage operational process and flow by reviewing & enhancing existing flow of files and to identify improvements and oversee implementation
Identify areas of improvement in terms of file presentation / preparation
Propose resolution of problem areas & proactively advise Mortgage advisors to minimize discrepancies
Checking of files for AIP & Offers against the relevant checklist and ensure any discrepancies are resolved before sending file to operations
Preparing Daily / Weekly and Monthly MI to submit to the senior management
Managing system issues faced by Home Finance Department by reporting issues, arranging enhancements, follow up, testing, and coordinating with the local IT team and the vendors, when required
Provide support to the sales team for post sales queries including booking appointments for Developers and Land Department being one point contact to customers post signing of offers
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Job Requirements
At least two years of work experience in Retail Banking
Experience in dealing with HNWI
Proven track record of successfully operating in sales driven retail environment
High levels of customer service and customer facing experience
Strong communication and negotiation skills
Job Details
Company/Organization: HSBC Bank
Employment Type: Full-time Job
Job Functions: Finance
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
