• HSBC Bank Careers | Home Finance Manager, UAE

    HSBC Bank Careers | Home Finance Manager, UAE

    Location: Dubai, UAE

    Job Description

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Facilitate effective completion of Home Finance transactions (from Offer to Disbursement of funds)

    • Closely co-ordinate, liaise and interact with customers, other banks, developers, agents and internal processing teams to ensure smooth flow of transaction and to enable efficient communication/feedback with customers

    • Deal professionally and effectively with walk-in customers with maximizing sales opportunities

    • Be the subject matter expert and educate branch staff to ensure best customer experience

    • Continuously analyze & improve the mortgage operational process and flow by reviewing & enhancing existing flow of files and to identify improvements and oversee implementation

    • Identify areas of improvement in terms of file presentation / preparation

    • Propose resolution of problem areas & proactively advise Mortgage advisors to minimize discrepancies

    • Checking of files for AIP & Offers against the relevant checklist and ensure any discrepancies are resolved before sending file to operations

    • Preparing Daily / Weekly and Monthly MI to submit to the senior management

    • Managing system issues faced by Home Finance Department by reporting issues, arranging enhancements, follow up, testing, and coordinating with the local IT team and the vendors, when required

    • Provide support to the sales team for post sales queries including booking appointments for Developers and Land Department being one point contact to customers post signing of offers

    • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

    Job Requirements

    • At least two years of work experience in Retail Banking

    • Experience in dealing with HNWI

    • Proven track record of successfully operating in sales driven retail environment

    • High levels of customer service and customer facing experience

    • Strong communication and negotiation skills

    Job Details

    Company/Organization: HSBC Bank

    Employment Type: Full-time Job

    Job Functions: Finance

    Job Location: Dubai, United Arab Emirates

    Application Deadline: N/A