• HSBC Bank Careers | Assistant Manager Client Service, UAE

    HSBC Bank Careers | Assistant Manager Client Service, UAE

    Location: Dubai, UAE

    Job Description

    Assistant Manager Client Service – Global Liquidity and Cash Management

    The role holder will manage the provision of client service support to high-valued Global Liquidity and Cash Management (GLCM) clients, ensuring client expectations are exceeded and HSBC offers a superior service to that of our competitors. Their role is to provide client liaison and partner with Senior Services Relationship, Service Managers, Product Management and Operations to identify customized, competitive solutions.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Accountable for delivering Client Service excellence globally effectively managing any risks and issues.

    • Identification of opportunities globally and effectively managing the regional CSM’s to deliver against client promises

    • Identify and introduce service improvements to improve the overall client experience

    • Resolves global client service issues and challenges as the final escalation point.

    • Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships.

    • Cross selling GLCM products and providing superior service support for all GLCM solutions.

    • By analysing clients activities and providing advice and suggestions to clients to improve Generate cross country referrals facilitated via Global Links.

    • Generate referrals for other Global Businesses, e.g. Private Banking, GBM, RBWM, as appropriate.

    • Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements.

    Job Requirements

    • UAE Nationals Only

    • Preferably of 4 years working in the banking industry

    • In-depth knowledge of industry standards related to all Cash Management products and services.

    • Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering.

    • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues

    • Proven ability to deliver creative and flexible customer solutions.

    • Ability to understand a customer’s business and the fundamentals of running a business

    • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues

    • Ability to interact with business customers at all levels

    • Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders

    • Excellent time management, planning and organisation skills

    • Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations

    • Strong analytical, problem-solving, technical

    • Experience in driving team and individual performance to achieve customer and financial targets

    • Strong co-ordination and team work skills.

    Job Details

    Company/Organization: HSBC Bank

    Employment Type: Full-time Job

    Job Location: Dubai, United Arab Emirates

    Application Deadline: N/A