Job Description
Duties and Responsibilities
Your main responsibilities in this role include the following:
Identify potential customers through databases, cold calling, follow up leads and telephone/personal contacts etc.
To sell Personal finance products to the specified target customers/segments and meet monthly sales targets.
To contact potential customers and convince them about the bank’s product offerings.
Major accountability for a Relationship Officer is to ensure that business is solicited as per the Shariah guidelines/process.
Ensuring that the conclusions on all the business sourced on Telesales leads, should be reported to ARM/RM.
To ensure that prospects are clearly communicated about the bank charges/terms and conditions.
To ensure “Know Your Customer” requirements as prescribed by the bank are duly adhered to. All the legal and compliance guidelines provided by the bank are adhered to.
Data confidentiality and secrecy norms of the bank are adhered to.
To ensure that no customer application is misplaced and is kept in safe custody.
To ensure that code of the conduct as per the bank bank’s policy are adhered to.
To ensure that all the documents provided by the customer for completion the card applications are duly checked and forwarded to the relevant bank officers.
To ensure that I do the documents original sighting as laid out in the original sighting guidelines of the KYC policy of the bank.
To ensure that the sales process prescribed by the bank is fully adhered to.
Verify that potential customers satisfy all criteria required of a desired customer profile as outlined by the bank.
Derive insight to competitor’s sales activities and effectively report them to the Area Sales Manager/Relationship Manager.
Ensure full awareness of all policies and procedures issued in relation Shariah principles.
Ensure full awareness of all policies related to operational risk and miss selling, etc. & comply by the same.
Maintain complete and detailed knowledge of all assigned products.
Maintain accurate and up to date activity records.
Maximize sales referral opportunities by working with customer service colleagues.
Is responsible for delivering service to customers that is synonymous with the consumer brand experience being promoted by the organization.
To ensure performance as per the performance management criteria.
Job Requirements
Ability to work under severe time pressure and yet exhibit error-free work and achieve set targets and service standards.
Knowledge and understanding of general banking procedures.
Strong communication and negotiation skills.
Minimum 1-year’s sales experience in banking/ finance industry. Experience in handling Asset Products.
Should be good at the following competencies: Customer / Result orientation, Initiative, Persuasiveness, Courageous and Good Selling Skills.
Job Details
Company/Organization: Noor Bank
Employment Type: Full-time Job
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
