• Qatar Airways Careers | German speaking Customer Services Agent

    Qatar Airways Careers | German speaking Customer Services Agent

    Location: Doha, Qatar
    Published:

    Job Description

    We are looking for German speaking Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Doha, Qatar.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • As a Customer Service Agent you will provide excellent customer service to Qatar Airways customers through telephone, emails and fax and optimize passenger satisfaction.

    • Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds, in voice process.

    • While in non- voice, make new reservations / amend existing reservations for Frequent Flyer Program (FFP) members and deduct the corresponding Q-miles from the back – office system. Also responding to member’s queries though email and service requests that they create from individual FFP accounts.


    Job Requirements

    • You must be interactive, customer service oriented person with warm, cheerful and expressive personality and excellent communication skills in English & German.

    • You must be high school qualified however a bachelor's degree would be preferred.

    • We certainly want to speak to you if you have experience working for an international contact Centre.

    • You must have a strong sense of customer satisfaction through responding to customer inquiries and offering the best solutions means that you are the right person that we are looking for.

    Job Details

    Company/Organization: Qatar Airways

    Employment Type: Full-time Job

    Job Location: Doha, Qatar

    Application Deadline: N/A

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