Job Description
We are looking for German speaking Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Doha, Qatar.
Duties and Responsibilities
Your main responsibilities in this role include the following:
As a Customer Service Agent you will provide excellent customer service to Qatar Airways customers through telephone, emails and fax and optimize passenger satisfaction.
Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds, in voice process.
While in non- voice, make new reservations / amend existing reservations for Frequent Flyer Program (FFP) members and deduct the corresponding Q-miles from the back – office system. Also responding to member’s queries though email and service requests that they create from individual FFP accounts.
Job Requirements
You must be interactive, customer service oriented person with warm, cheerful and expressive personality and excellent communication skills in English & German.
You must be high school qualified however a bachelor's degree would be preferred.
We certainly want to speak to you if you have experience working for an international contact Centre.
You must have a strong sense of customer satisfaction through responding to customer inquiries and offering the best solutions means that you are the right person that we are looking for.
Job Details
Company/Organization: Qatar Airways
Employment Type: Full-time Job
Job Location: Doha, Qatar
Application Deadline: N/A
