Job Description
Reporting to the Ticketing Officer, you will be the face and voice of the Doha Sales department. As the Receptionist you will act in a professional manner adhering to the highest level of customer service standards by greeting customers when they enter QR Ticketing Head Office and guide them properly for their various business requirements. You will be responsible for answering phones, composing documents and letters, and perform other administrative tasks around the office as directed.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Greeting visitors, handling incoming calls and performing general administrative duties as well as assisting passengers with their special requests such as unaccompanied minors, medical cases, visa or arrival etc. by giving them respective forms and assist them in completing them.
Assist other administrative staff overflow work including word processing data entry and internet research tasks.
Arrange display materials such as in flight magazines, privilege club forms, in the ticketing sales office.
Filing and updating records such as the passengers' visa copies, bookings.
Perform other duties as requested by management.
Job Requirements
You will need a High School qualification and a minimum of 2 years' of job-related experience.
You need to be well-presented, stress tolerant and a customer-focused individual who has exceptional written and spoken English communication (Arabic language is an advantage).
You need to be organised and have a good knowledge of MS Word, Excel and Power Point.
Any knowledge of Basic Fares and Ticketing with IATA passenger prorating will be highly regarded.
Job Details
Company/Organization: Qatar Airways
Employment Type: Full-time Job
Job Location: Doha, Qatar
Application Deadline: N/A
