Job Description
The QNB 1st Customer Service Executive will be primarily responsible to support the Customer Relationship Executives / Managers in managing and servicing QNB Kuwait account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Ensure complete support to their respective Customer Relationship Managers and Executives in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamless service delivering to maximize customer profitability and customer acquisition. Complete the mandatory customer annual reviews
Ensure high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.
Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
Provide “service excellence” for QNB First/HNW/Private customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First/HNW/Private customers.
Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
Acceptance of working in shifts that are either morning plus evening or together within the approved timing as per the banks policies
Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality.
Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
Maintain QNB First/HNW/Private customer’s personal information data and enquiry list under-control using tracking system(s).
Identify related areas for professional development of self and act to enhance professional development.
Adhere to standards of confidentiality to safeguard commercially sensitive information.
Job Requirements
Possess working knowledge of customer relationship management to carry out duties and responsibilities
Have a Bachelor’s degree in Business Management or relevant
Have relevant experience related to handling priority customer relationships in a major banking institution.
Awareness of high net worth customer relationship practices and regulations.
Good knowledge and experience in handling customers’ portfolio
Good banking knowledge of liabilities and assets products and their implementation
Job Details
Company/Organization: Qatar National Bank - QNB
Employment Type: Full-time Job
Job Location: Kuwait City, Kuwait
Application Deadline: N/A
