Job Description
We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
You will lead the detail work when it comes to the digital customer experience journey in an Omni-channel context to make IKEA more accessible through a digital presence wherever, whenever the customers choose to meet us.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Based upon the IKEA Customer Experience Map and other related tools implement an excellent meeting with the customer on all digital channels
Make the digital experience as simple and appealing as possible for end users, supporting the market
Conduct user research, interviews, surveys and drive user experience insights to support the needed adaptations for digital channels
Identify, evaluate and document improvements and eliminate root causes of poor digital customer shopping experience in:
Visual Identity/Digital Interface
Fulfilment
Delivery
Returned/cancelled orders
Payment
Secure a relevant and consistent (seamless) IKEA experience
Identify and implement tools, working methods and best practice to secure optimised operations and to support the region
Job Requirements
Live and share the IKEA values every day
Digital, online, ecommerce and/or IT experience
Experience in designing and implementing process flows, workflow management procedures, in a quality assurance/testing environment
Working knowledge of SYSML, UML and wireframe practices for use case definition
Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design
Solid grasp of user-centred design, testing methodologies & usability and accessibility requirements
Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and stakeholders
Clear understanding of the importance of user-centred design
Understanding of IT and processes that can support and develop business
Understanding of all aspects of the IKEA multichannel shopping experience
Experience in stakeholder and change management
Strong teambuilding, relationship and networking skills
Process and organizational thinking
Prioritization and decision-making skills
Good written & spoken English
Job Details
Company/Organization: Al Futtaim
Employment Type: Full-time Job
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
