Job Description
The Patient/Client Coordinator is responsible for providing the highest level of customer service and support to the day-to-day clinic operation to ensure a seamless client experience.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Greet clients and create a warm and welcoming environment
Provide information on services and schedule meetings where necessary with the Client Relations Consultants for further information on treatments offered, i.e. hair transplant and aesthetic procedures
Manage all incoming clients and phone calls in a professional manner
Ensure the highest level of customer service is provided at all times
Introduce clients to the treating specialist at the time of their appointment
Ensure the clinic is neat and tidy at all times
Manage the clients and waiting area in an effective and professional manner
Manage all incoming phone calls in a professional manner
Schedule all client consultations and appointments
Manage the daily schedule of the clinic and all bookings
Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any rescheduled appointments
Ensure all paperwork is prepared, recorded and filled accordingly
Perform any adhoc duties as required to assist in the daily clinic operation
Ensure all client information is kept confidential and any sensitive information is protected at all times
Customer Service
Reception/General Administration Duties
Job Requirements
No formal qualification required, although a Diploma or Bachelor Degree is desirable.
5+ years working in a role with a high level of customer service experience essential Experience working in a fast paced environment Previous administration experience desirable
Knowledge of administration Proficiency in scheduling and organizing calendars for multiple people Ability to handle multiple tasks and prioritize workload Strong ability to build relationships with all stakeholders Excellent customer service skills
Excellent communication and interpersonal skills
Highly organized with attention to detail
Strong planning and time management skills
Flexible with working hours
Team player
Behavioral Competencies
Job Details
Company/Organization: Al Futtaim
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
