Job Description
Duties and Responsibilities
Your main responsibilities in this role include the following:
Generate the highest number of quality walk-ins to the showrooms through inbound and outbound activities.
Handling outbound and inbound calls to address defined responsibilities in accordance with Customer Service standards and to ensure customer satisfaction.
Strong commitment to world class customer service
Complete assigned support requests.
Communicate customer concerns to management to ensure the most effective and lasting problem resolution.
Support the Service Level Agreement (SLA) requirements.
Enter information captured during a phone conversation into multi-relational databases and/or CRM system.
Compose summary statements and/or email communication conveying the specifics around sales opportunities and prospect conversations.
Recording important information from customers and booking calls.
Communicating between team members on a daily basis.
Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand.
Strong decision making, change management, and negotiation skills
Ensures proper, accurate job notes in the system, and in databases used to communicate with customers as well as departments.
Build solid productive relationships with team members and customers.
Provide timely feedback to management on any issues or needs.
Job Requirements
Arabic Speaker Only
Degree Holder or High School Diploma
Minimum two years’ customer service experience is required.
Exceptional communication skills, English and Arabic
Strong customer -service and telesales skills.
Ability to handle customer request via phone, emails and social media with courtesy and professionalism to resolve issues.
Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
Ability to navigate through software applications i.e.: Microsoft Outlook, Excel & Word, experience with CRM system/ Vocalcom is a plus.
Job Details
Company/Organization: Arabian Automobiles Company LLC
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
