• AUK Careers | Student Support Specialist, Kuwait

    AUK Careers | Student Support Specialist, Kuwait

    Location: Salmiya, Kuwait

    Job Description

    Under the direct supervision of the Associate Registrar, Student Support Specialist staff members are responsible for providing all registration support to students, informing students of relevant University policies and procedures, supporting requests from faculty and administrators, and other duties as assigned. They conduct the SAR sessions, assist students with registration issues, process all forms, issue letters for various government agencies, and develop and update RO forms (declaration, dismissals, probation contracts, consent, etc.).

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Responds promptly to phone, email, text, and fax inquiries, and greets and assists students and parents (per University policy) with registration problems, questions about University policies & procedures, and requests for transcripts, records, and enrollment verification letters

    • Processes students’ requests in Banner per policy & procedure

    • Demonstrates the University’s online registration service to new students during Student Advising and Registration (SAR) sessions

    • Maintains & updates all forms (paper & digital) pertaining to the Office of the Registrar, and communicates updates to relevant units

    • Collaborates with Admissions & AAC in the transfer credit process, and manages student academic records to ensure accurate filing of all necessary documents, including archiving records as needed

    • Assists colleagues in developing the University’s schedule of classes for each semester, and manages classroom/laboratory reservations

    • Creates and updates RO content on the AUK website and portal, and develops initiatives (e.g. Zoom) to improve student access to and engagement with the Office of the Registrar

    Job Requirements

    • B.A. or its equivalent required

    • Excellent spoken and written English and Arabic skills

    • Experience in college/university setting strongly preferred

    • Experience working effectively as a team member with and for multicultural/multilingual populations required

    • Skills and Abilities

    • Computer Competence: Use computer and relevant software (MS Office, INB) effectively and efficiently to accomplish assigned tasks

    • Organizational Skills: Work in an efficient and logical manner to manage priorities, deadlines, and workload to complete tasks and project deadlines

    • Records Management Skills: Accurately and efficiently sort, file, and retrieve records data

    • Relationship Building: Establish and strengthen trust and confidence in the Registrar’s Office through a collegial, professional, and team-oriented approach to serving students, staff, faculty, and the institution. Establish and strengthen the Registrar Office’s credibility with individuals and communities within and outside of AUK

    • Communication Skills: Communicate ideas, opinions, objections, and emotions clearly to colleagues; communicate policies and procedures, explanations, and directions clearly and effectively to students; communicate clearly and effectively the Registrar Office’s perspectives to colleagues from units across the University

    • The ability to deal with interruptions throughout the workday

    • The ability to work some flexible hours (some evening & weekend hours)

    • The ability to interact effectively with students (current & prospective), parents, faculty, and administration

    Job Details

    Company/Organization: American University of Kuwait - AUK

    Employment Type: Full-time

    Job Location: Salmiya, Kuwait